I booked a suite with a kitchen and called the week before arriving to double check if I would need to specifically ask for any kitchen equipment, having a strange feeling the kitchen might be empty with no amenities to use. I was told when calling that I would simply need to ask when I checked in and they would provide "everything". When I checked in and asked, I had to name specific items that I wanted. I asked for some plates, cutlery, a kettle but forgot dish soap (who would think this isn’t in a kitchen?). When we got to the room, kettle was missing from the requested items and there no soap or even a dish towel because I had not asked them, I supposed. Walked down to the front desk and asked for a kettle. Only to be told there are none. Why didn't she tell me when I asked the first time? While I was there, I asked for dish soap and I was told I could get it in the morning because It needs to come from the maid, so I had to ask tomorrow. Weird ... Rinse, repeat the next day: asked for it @ desk, it never came. Then I saw a staff member in the hall cleaning. I decided to ask him; he said I probably have to ask Sandy but he will try and find her. Long story short? I finally interacted with a maid who got me some soap. She was visibly surprised there was none in the the room. She brought me a towel to wash the dishes with. At this point I was happy to get anything but it’s weird to have to wash your dishes with a face towel.
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