Fernando
25 tháng mười hai, 2023
This hotel doesn’t follow its own rules, except when keeping your money. We had a security issue the first night with another guest across the hallway. They were having their party in the hallway and tried a couple of times to open our door. I had my son with me, and he was very scared. I tried contacting front desk but they would not pick up the phone. I had to call a friend in the city to call the main line to let them know. Eventually a security guard came up and spoke to the man in the hallway with his beers in full display- he was quite drunk. Instead of the security guard handling the situation, he knocks on my door to tell the other guest that it was me who called. After that, I didn’t feel safe being there with my son. I brought it up the next morning, and the front desk did not address the problem, suggest moving us to another room or anything. So I had to check out. This hotel is not family friendly, the staff is not interested in addressing your issues. I was very disappointed with the lack of help.
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