Các đánh giá Hilton Skanes Monastir Beach Resort

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and appreciated the hotel's great location, clean rooms, friendly service staff, and wide range of activities.We're especially glad you enjoyed our three pools, including the heated indoor one — perfect for relaxation in any season. Your satisfaction means a lot to us, and we hope to welcome you back soon for another enjoyable stay at Hilton Skanes Monastir Beach Resort.Warm regards,

Phản Hồi Từ Khách Sạn: Dear Mose Adventures,Thank you for taking the time to share your detailed feedback. While we are grateful for your kind words about the hotel overall and your recognition of our team’s general quality, we are truly sorry to hear that your recent experience with us was negatively impacted by service issues—particularly with our front desk and room service responsiveness.Please accept our sincerest apologies for the inconvenience and discomfort you experienced, especially as a business traveler who relies on efficiency and care during your stay. Going to bed hungry—twice—is simply unacceptable and not at all reflective of the high standards we strive to maintain at Hilton Skanes Monastir Beach Resort.Your comments about the lack of follow-through, limited availability of room service information, and the attitude shown during your conversations have been taken very seriously. We are currently reviewing the communication flow between reception and room service, as well as reinforcing training with our front office team—especially regarding professionalism, attentiveness, and urgency when responding to guest needs.We also want to personally address the situation with Aziz to ensure that this does not happen again. Your feedback is a powerful reminder of the importance of every team member’s role in creating a consistent and high-quality guest experience.As a guest investing in Tunisia, your time and trust are especially valuable, and we deeply regret missing the opportunity to better support your stay. Should you choose to return, we would be honored to make it up to you and offer a stay that truly reflects the Hilton standard.Warm regards,

Phản Hồi Từ Khách Sạn: Dear Ganoun Anis,Thank you so much for your perfect rating and kind words! We’re delighted to know you enjoyed the surroundings, amenities, cleanliness, and service at our hotel. Your satisfaction is our greatest reward.We hope to have the pleasure of welcoming you back soon for another wonderful stay at Hilton Skanes Monastir Beach Resort.Warm regards,

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your feedback, and we sincerely apologize for the misunderstanding regarding your room view.The Pool Garden Room category includes views of our secondary pool area, not the main pool. We understand this may have caused some disappointment, and we truly regret any confusion this created during your stay.To avoid similar issues in the future, we have updated our room descriptions and added more detailed photos to clearly show the views associated with each room type.We appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you again and provide you with a stay that fully meets your expectations.Warm regards,

Phản Hồi Từ Khách Sạn: Dear Kaixuanguilai,Thank you for sharing your feedback! We’re so glad you enjoyed the beautiful sea view and the upgraded suite. It’s great to hear that you liked our environment and facilities. We sincerely appreciate your recommendation! We’ll also take note of the exhaust noise issue to improve your future experience. We hope to welcome you back soon for another wonderful stay!

Phản Hồi Từ Khách Sạn: Dear Dan1991,Thank you so much for your perfect rating and kind words! We're delighted to hear that you appreciated the cleanliness of our hotel and the professionalism and warm welcome of our team.Your satisfaction is our top priority, and we look forward to welcoming you back soon for another excellent stay at Hilton Skanes Monastir Beach Resort.Warm regards,

Phản Hồi Từ Khách Sạn: Dear Mohamed,Thank you for your feedback, Mohamed! We’re glad to hear you enjoyed the hotel and our service. We appreciate your input about the location, and we’ll take it into consideration for future improvements. We hope to welcome you back soon for another great experience!

Phản Hồi Từ Khách Sạn: Dear Injoy Kim,Thank you very much for your wonderful review and perfect rating! We’re truly pleased to hear that you enjoyed the quality and service during your stay in our King Deluxe Room with Sea View.Your kind words mean a lot to our team, and we’re thrilled that you had such a positive experience with the surroundings, amenities, cleanliness, and service. We hope to welcome you back soon for another memorable stay at Hilton Skanes Monastir Beach Resort.Warm regards,