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Đánh giá đã xác thực
Vị trí4.5
Trang thiết bị4.6
Dịch vụ4.6
Vệ sinh4.6
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Tất cả đánh giá(39)
Đánh giá tích cực(37)
Đánh giá có ảnh/video(4)
Đánh giá tiêu cực(2)
Tsai Chia Hsun
Phòng Suite Junior, Không hút thuốc (Tầm nhìn Rừng, Suối nước nóng Riêng)
Lưu trú vào Thg1, 2024
Người đi công tác
3 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 4 Thg2, 2024
V comfy and quiet hotel
Dịch
choco
Phòng Twin sang trọng, không hút thuốc (Tầm nhìn trời, Suối nước nóng riêng)
Villa Suite, Không hút thuốc (Suối nước nóng riêng)
Lưu trú vào Thg1, 2024
Gia đình
8 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 21 Thg1, 2024
房間很棒,設施、服務、環境、食物都高素質。很喜歡這裡👍
Dịch
Yiqianyiyiling
Biệt thự Sân thượng Suite, Không hút thuốc (Suối nước nóng riêng)
Lưu trú vào Thg4, 2024
Gia đình
6 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 Thg4, 2024
定了露台別墅,夫妻倆帶兩孩子正好。酒店低調安逸,是來輕井澤住虹夕諾雅之外的好選擇。
Dịch
Zidongxianxuanze
Phòng Twin sang trọng, không hút thuốc (Tầm nhìn trời, Suối nước nóng riêng)
Lưu trú vào Thg1, 2024
Gia đình
52 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 20 Thg1, 2024
絕對值得去體驗
Dịch
Mikikong
Phòng Twin sang trọng, không hút thuốc (Tầm nhìn trời, Suối nước nóng riêng)
Lưu trú vào Thg1, 2023
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 Thg2, 2023
非常好 值得去
Dịch
Phyllis
Lưu trú vào Thg3, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 31 Thg3, 2024
The hotel room is very spacious and sparkling clean! We love the view from the onsen and balcony which is exceptionally beautiful. The food and wine served at the French restaurant is of Michelin standard. All staff members are very friendly and polite! We felt pampered during our stay!
Dịch
Jane
Lưu trú vào Thg3, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 11 Thg3, 2024
Nice property. Very clean and friendly staffs. Transportation to and from train station are provided.
Dịch
Carol
Lưu trú vào Thg1, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 3 Thg1, 2024
Room was very nice with beautiful views. Staff was helpful and courteous. Food sensational.
Dịch
Tài Khoản Khách
Lưu trú vào Thg10, 2023
Khác
0 đánh giá
1.0/5
Đăng tải vào 5 Thg10, 2023
Very high prices, very bad service, no consideration for customers, only good facilities. Personally, this was the worst facility I've ever stayed at. I felt like they just wanted to make money. If you really want to make money with this facility, hospitality and service are most important. Unless a facility takes care to understand the feelings of its customers, it will eventually decline.
Dịch
Tak Ho
Lưu trú vào Thg6, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 25 Thg6, 2023
Usually you will only be disappointed if you have high expectation with the hotel before arrival, unfortunately, this is not the case. Everything is at the highest level: from car valet service to reception to the room itself plus privacy. You name it and it definitely makes every dime you have paid worth. It definitely deserves a perfect score at least for my stay :)
Dịch
Chollada
Lưu trú vào Thg4, 2023
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 19 Thg4, 2023
Super luxury suit and more comfortable. I would say food and drinks provided on full board menus was exceptional. The hotel staffs are brilliant. Value to broke my bank ac:)
Dịch
Tài Khoản Khách
Lưu trú vào Thg1, 2023
Khác
0 đánh giá
2.0/5
Đăng tải vào 4 Thg1, 2023
I had a horrible night in this hotel that started from the moment I arrived. (1) The "forest view" rooms are actually a view right over the parking lot, and they intentionally don't show this on the website. So you have an open air bath on your balcony in full view of the parking lot. I never complain, but I asked for a different room because it was so horrible. The woman first said they had no rooms, so I said I'd rather have a refund and go to a different hotel. Then she said they have another room, magically, but I had to pay $200 to change rooms. Unbelieveable. Even once I changed rooms, there's still a heavily trafficked road just in front of the hotel, so you don't feel like you are in tranquil wilderness, just feels like being in the middle of town. Awful. (2) There is no room service breakfast. The website advertises room service breakfast and the menu in the room even says there is room service for breakfast. But I asked multiple people and they all said no, sorry, I had to go to the restaurant. Having a relaxing breakfast in my room is my favorite part of staying at a nice hotel - I would not have stayed here if I had known there is no room service breakfast. (3) Because there was no room service breakfast, I had to go to the restaurant in the morning. The hotel has two wings and you have to take two elevators to go to the restaurant. I took one elevator down to the lobby, then there was a woman standing guard in front of the other elevator. She said I couldn't enter the restaurant in my slippers which were in my room. I actually had to go back up the elevator to my room and put on my boots and then go to the restaurant again. It was unbelieveable. Insanity. (4) The website shows an outdoor camp area where you can have a drink and cook smores over an open fire in the evening. At check in they told me it was closed because it had snowed the previous day. That is the perfect time to have smores outside. I was so mad about this as well because it was a big part of the reason why I chose this hotel. Overall, this hotel has almost no customer service ability. They can't fix any problem and instead are very rude with you if you nicely ask for anything. The woman who dealt with me when I didn't want the parking lot view room was extremely rude, I've never seen anything like it before. This hotel is a disaster - I highly recommend you stay away!