I reserved a suite as a surprise for my partner for valentines weekend and the staff at monte carlo cancelled my reservation without telling until they called 15 mins after 3pm when i could check in and i was less than 20 mins away. The reasoning to cancel was because the card on file didnt go through but it doesn’t matter if it didnt because i booked reserve now, pay later. And in all the hotels I’ve been in they normally wait until I arrive to check in, and verify if i will be using the same card on file before charging me. When they final told me and i asked them to recompensate me for their inconvenience and mentioned that they were going to downgrade me to room that was over $200 more than my original room. Very unprofessional service and lack of regard for customers. If i was a customer coming from outside of the country i would have been stranded if no other hotels were available. I don’t recommend this hotel
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