Hotel Metro, Autograph Collection

Friendly staff, clean and classic hotel. Room climate was too warm and we could not get the room cool enough but were able to open one of the windows overnight. Pillows could be improved. Excellent valet service. Overall nice hotel would stay again.

Went up to Metro for a weekend getaway from Chicago. Comfy room, daughter loved running around. There is a kids park just around the corner that is great for after a car ride. Children's museum is just down the street, too. Valet is super convenient and friendly. Thanks Loni

Excellent hotel. The staff was wonderful. Our valet, Lonni, was professional and exceptional! Lobby is tastefully designed. Within the lobby of you went to relax or even read a book, you can do that. We enjoyed our stay here and will definitely be back! Thank You!

Very nice hotel and restaurant. Staff was great and our valet Keyonte was very helpful. My spouse and I stayed there for a weekend to relax and are very satisfied with our choice. It is in an area of downtown close to many places to visit so we had lots to explore.

Great downtown location of a boutique hotel. Rooms are large, spacious and well appointed. Soaking bathtub and shower. Two bars and a dining room. Comfortable pillows and beds. Attentive staff. No noise from the streets. In room refrigerator and coffee maker, with ironing board.

My group and I walked into the lobby of this hotel and were rudely greeted by a brunette who claim that we "forced the door open". She was completely unprofessional, very disrespectful and did not handle the situation well at all. I would not recommend this hotel based on the service we received from this host. She escalated this situation to something that could have been easily deescalated. This was an unfortunate experience. We will not return.

The location of the hotel was nice and made it easy to walk to lots of nearby restaurants. The size of the room was large as was the bathroom. Unfortunately, there are two major issues that are probably out of the control of the hotel that would make us not recommend this hotel nor stay here again. First, our room, 412, was street facing. It was generally pretty quiet, until 2:00 AM when the club across the street closed for the night. Then, a lot of people congregated outside on the sidewalk for about 45 minutes, yelling and generally being loud and drunk, keeping us awake. Additionally, around the same time, the heating system started making loud buzzing noises every 30 seconds to 1 minute. We called the front desk multiple times to complain, and they said they had never heard of this before, however said other people had called to complain as well. It took about an hour for the sound to finally diminish. This was a rare night out away from our toddler, and we had looked forward to a night of quiet, uninterrupted sleep and an opportunity to sleep in. We did not get that. We almost left in the middle of the night to drive home because we really just wanted to sleep. It was a disappointing stay.

Pretty close walk to anywhere to do anything and pick from a lot of restaurants and bars walking distance... hotel it self is very rasy to navigate and room was very clean and welcoming.... huge room and surprisingly big bathroom... really nice property

Stayed here for two nights while traveling for work. Stayed on floor 6, the executive floor in room 600. It was a lovely corner room that was very large with a couch, fridge, and fire place. The design of the hotel is lovely and everything is very clean. Staff was so friendly and helpful. We ate at the hotel restaurant Oggies which was also great. I'd absolutely stay here again.