Tài Khoản Khách
13 tháng bảy, 2021
Overall a nice hotel, but 5 stars hotels are something else, based on my extensive 5 stars hotels experience. First thing, I arrive at the hotel, as anticipated to them, saturday late afternoon. I am told that I cannot park as the garage is full and tgat I need to go out (on a July saturday afternoon) to look for a parking space on the street myself. I told the reception that it's unacceptable from a 5 stars hotel and that the least they could have done is to let me know 8n advance. I found out later myself that there was a wedding at the hotel so I presume they had reserved a number of parking spots to the invitees. I could park on the following day. The room had a fridge that was quite difficult to open as it is stuck in a piece of forniture so tightly that it made it hard to open the fridge door, I split my finger nail. Also, I expect in a 5 stars hotel room at least a coffe maker and amenities to make teas. Bathroom: the sink was clogged had to call for intervention to fix it, which they did right away. The toilette flush leaked heavile had to push at least twice to make it stop, very noisy. Beach: nice but the food service OMG...they could not put it together. I don't think it was the young guys bringing the food to the umbrellas but more the service in the back. My salad went to a different umbrella my husband's plate came twice. Service at the Pool: asked for 2 coke zero, regular cokes came, sent them back, new ones came but unfortunately the got spilled over my feet and shoes...ok it may happen...just saying... Overall it was a nice stay but for the price I paid for 2 nights I honestly expect a much better service and a much nicer room. 5 stars it's something else.
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