Các đánh giá Radisson Collection Hotel Santa Sofia Milan

A good overall hotel, but with limited amenities. Outdoor pool closes quite early and some days was closed during our stay for private events. Location is relatively good, around a 15 minute walk to the Duomo. Service was very friendly and helpful. However overall quality of hotel, amenities, consistency and experience is not on par with other leading 5 star hotel chains.

Nice room but little smaller

服務：在意大利住了10天，這家酒店是酒店服務是最差的，沒有客房打掃，泳池也很臟，非常小，就像個洗腳池。停車場位置很少，門也不明顯且不是自動門，需要先去找前台才能開，米蘭的路很繞，限行區多，繞了三圈才開進去，停車場的車都是見縫插針隨便停，也沒有車位。。 前台電話永遠打不通，起初以為是前台忙顧不上接，直到辦完入住在前台等家裡人時才發現前台故意不接，電話一直響就權當聽不見。 最最離譜的是前台多收了兩天房費，也承認收錯了，先是答應5個工作日退回，到了五個工作日14個工作日退回，毫無誠信，早餐種類也一般，不知道怎麼掛的五星。。。 感謝攜程用心幫忙處理問題，承諾酒店不退他們來退，慶幸是在攜程下的單，希望看到評論的避雷這家酒店。

酒店位置很好，步行約16分鐘到Duomo 大教堂，遊玩方便，門口幾步路的距離有家樂福超市，旁邊幾家意大利餐館也很好吃。酒店內部設施齊全、完善，品質上有保證，早餐是這一路走過來最豐富的一家。酒店有地下車庫，前台可以幫忙買米蘭城市Ticket。我們第二次入住時，主動給升級房間，服務人員也很nice。非常推薦！

房間不錯的，距離教堂步行十幾分鍾，不算特別中心位置，早餐豐富，負一樓有健身房，泳池有私人活動沒開，工作人員態度都很友好

覺得蠻好的，整體維持良好、服務態度親切，位置稍微有一點遠，早餐非常好吃，room service很棒，未來若有機會還會再回去住。

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早餐還行 位置方便

We had a great experience at Radisson Colection.The room was clean and fresh with a nice wiew to the yard. The room service was very careful about all our wishes.The stuff is very professional. Also the hotel is close to the city center, the station is behind the hotel and you can go quickly everywhere.

1. On weekends, breakfast starts only at 8:00 am. A lot of people coming earlier to breakfast, only to be told to come back later. 2. There is a "fusion" Japan-Peru restaurant that show on its menu (and on the elevator) a picture of Chichen Itza and have "tacos" on the menu, both of which are MEXICAN, not Peruvian, and certainly not Japanese. 3. In the elevator, they indicate that the main restaurant (Sofia) is open for dinner from 19:00. Upon arriving at 19:30 we we're told that these hours don't apply in all of August. If that is the case, remove the advertisement that says otherwise. 3. In the pool, there is a sign saying that the pool bar opens from 11:00 to 19:00. Of course, once again, this was false. It was closed the whole time. This time, I didn't even bother asking why it was closed, not wanting another ridiculous answer.

Radisson collection hotel, Santa Sofia Milan the most remarkable staff,special thanks the most beautiful Shiama she carefully organized everything we wanted , the nicest Tracy and Domenico my special thanks …😊 Lusi and Artur 💛💛💛italy Milan

The hotel and staff were great, I also enjoyed the breakfast. One of the true highlights of my stay was the exceptional hospitality provided by the guest executive manager, Shiama. Her warm and genuine demeanor, coupled with her dedication to ensuring every guest feels valued and cared for, truly sets this hotel apart. Shiama went above and beyond to address any of my needs, offering personalized recommendations and ensuring my stay was nothing short of exceptional.

It was a great experience! Thanks to guest experience manager Shiama Devi for advices about travel aims! I recomend to visit a restaurant on the rooftop. The view and food are really good there. The swimming pool is a perfect place to relax after warm Mailand days:)

The hotel has an underground car park, but the exit is so extremely steep that you have a problem getting in. With a low vehicle, especially a sports car, you run the risk of hitting the ground and damaging the bumper. The employee who was there when I parked (he didn't even offer to park the car himself) didn't instruct me at all and although he saw that my car was on the ground, he didn't stop me. If I hadn't stopped at the last moment and got out to look, I would have incurred several thousand euros worth of damage. Most of the staff hardly speak any English, so you can't communicate anyway. The public areas, lobby, etc. are attractive, but still resemble a ghost hotel as there are hardly any staff. The staff you do meet are not particularly helpful and unfriendly. You can tell that the staff don't feel like working in this hotel, they look exhausted and annoyed. The breakfast is miserable and an imposition. Mini buffet with unappetising dishes, the á la carte offer is manageable, but the selection is okay, but the problem is that you can only choose one dish (mini portions) and each additional dish costs extra money for the booked breakfast. Of course, this is not mentioned in advance. The quality of the à la carte dishes is also miserable. The room (suite) is tiny and was not particularly clean. During my stay, the sink was clogged from the beginning. The blockage could only be partially cleared the following day. This meant that on the first day and night the sink overflowed and unappetising residue came out of the drain. There was no apology or compensation for this. The bathroom generally had a musty odour. To top it all off, I thought it was super nice of the staff member at check-out that he didn't even ask me what I thought of my stay or whether I was satisfied. He saved me from having to give him this feedback in detail on the spot. I travel through many hotels worldwide, always 5 star category, but I am used to better and worse hotels, but this hotel is really an absolute disappointment. I read reviews in advance, as I always do, and I read a lot of negative ones, but I thought to myself, it's a Radisson Collection hotel, it can't be bad. Far from it and very disappointed, I will give this hotel a wide berth in future and cannot recommend it under any circumstances, hands off!