Highfield Hotel

Having had food and been watching football all afternoon which we went for when it came to later game at half time changed over to darts which average players playing not top players they would not change back to football which is not right .This place is going down and maybe not the best place to go anymore

service was brilliant today! a gentleman behind the bar was helpful and helped us with our dietary needs (glutton Free) for myself and daughter we had a chickpea curry and a chicken newyork it was delicious! my husband got a homerun burger and wow it was huge it could of filled us all up! its nice to know that people take the effort to help with allergies.

Reception was good, but when I got to the room there was no heating on. The receptionist apologised,changed some setting on the system and the heating came on. Unfortunately, I was on a quik turn around so it was still cold when I left, but toasty warm on my return, except for the bathroom, which never heated up. The room and its facilities were well presented and clean. Could do with some decaf coffee sachets in the refreshment offer Next morning I took some of my clothing out to the car, but on return to get the rest found myself locked out because of the timing of the electronic key. This was just after 9.30 am Sturday morning, when check out is up to 11.00. Found a member of staff who apologised and issued another key. I got the remaining stuff from the room and put in the car, then went to seek breakfast, which was all laid out when I started checking out, but was cleared away by about 9.45. Apparently if you have not booked a breakfast the produce is removed so that the area is cleared for when non reidents are allowed into the space at 10.00am. I had searched all the in room information the night before to find out the timings for breakfast, but there was no such information on any of the documentation there. Yes,it is on the website, but it should be readily available in the room. I discussed this with a member of staff who agreed with my point of view, but made sure I could get what I needed, so all was made good. My point is the staff, all of whom I found to be polite and helpful, should not have to appologise for the basic faillures of the sytems they have to operate within. Senior management need to adress these issues. They detract unnecesarily from the overall impression left on the customer, which no amount of staff aplogising can erase. These are niggles that should be adressed, but I woud emphasise, the room was clean and the staff exemplary, the stay overall was reasonable value for money and despite the above I would/will stay there again ( by which time i hope the niggles have been resolved)

My room was clean and rather nice. The bed was comfortable and the shower pressure was good. It was very quiet on the first night. Second night, other guests were partying in another room, so it was a bit less quiet. But it's honestly a decent hotel and pretty good value. However, I had the worst steak of my life. It wasn't badly cooked. It just tasted awful. I didn't eat half my plate. And the young waiter didn't know what blue meant nor - and that's more shocking - what a real ale was. That's because they don't serve any, I guess.

We went for a retirement lunch and we had a lovely meal with great service from staff. We pre ordered as there was a large group (over 15 people). All meals came correct and they were piping hot. Reasonable priced and good deals we also had lovely desserts

I contacted The Highfield by email around the beginning of the year asking if they would be able to accommodate early check-in as I was flying in from the States for a friend's wedding nearby. They asked about what time I was thinking (about an hour and a half earlier), and confirmed I'd be good to go. Due to their prices being quite reasonable (for one person, especially), I proceeded to book one night. As the date of my stay drew near, my plans changed and I found myself needing an additional night. My reservation originally stated no amendments could be made. I reached out via email again and they immediately tacked on another night for me! The rate for that night was slightly cheaper as well. The day of, my flight was delayed so I ended up arriving a half hour later than intended. I was told my room was ready and handed a key with a note on the key card envelope, specifically noting my early check-in request (I very much appreciated that little detail for some reason - just my brain being weird). I was on the top floor. There is no lift. So if you have a lot of luggage, keep that in mind. I had a massive suitcase with me as I'm travelling for two weeks, but the stairs are on the shallow side since its an older building so it wasn't too bad. I booked a single. The room was perfect for one person. Bathroom wasn't cramped and nicely updated. All basic necessities were provided, and for me, the bed was comfortable enough. The only thing of note: There's plenty of seating, but they don't particularly have a lounge space with sofas or chairs. Not a big deal, but as an avid reader, sometimes a space to read with a beverage surrounded by the ambiance of a hotel lobby/restaurant is a vibe. Not too much to do in the area, but I booked for convenience of location based on my immediate need. Overall, highly recommend. Thank you for a cozy stay!