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I liked the Prperty but is supper expensive, when you book with *******, there is an additional charge for the property you need to pay at the property, I found people are smoking even it is not allowed, shower needed to be fixed, children are playing with ball in the Jaccussi and swimming pool even the instruction did not allow, towels were not available at the beach on Saturday for the full day even we are paying $ 250 usd per day resort fee, I am disappointed with the facility compare to the money that I payed
Dịch
Theodore
Lưu trú vào Thg3, 2024
Gia đình
1.0/5
Đăng tải vào 31 Thg3, 2024
Absolutely terrible customer service and rude management. We have waited over 6 hours, and are still waiting to check in to our rooms. Zero assistance from any staff, zero accommodation for a family with several small children. Go to the Four Seasons, STAY AWAY from this clown show.
Dịch
Rhonda
Lưu trú vào Thg3, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 24 Thg3, 2024
I loved how helpful the staff was. Everyone always had a smile and was more than happy to help. Will definitely stay here again and highly recommend to all from family to singles.
Dịch
Ossama
Lưu trú vào Thg3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 22 Thg3, 2024
Great place to visit and great location. Awesome amenities and the restaurants are our of this world. Highly recommend
Dịch
Emily
Lưu trú vào Thg3, 2024
Khác
2.0/5
Đăng tải vào 19 Thg3, 2024
If I am paying a hefty price for a 2 night stay, I should not need to ask for service 5 times on the beach . I should also not be told there are NO lounge chairs anywhere on the property. Also, no gym classes in the afternoon? How can the price be so steep when you are unable to provide the amenities promised?
Dịch
Yauheniya
Lưu trú vào Thg3, 2024
Bạn bè
2.0/5
Đăng tải vào 13 Thg3, 2024
Our recent experience at the 1. HOTEL fell short of our expectations. Regrettably, the cleanliness of the room, particularly the carpet, was unsatisfactory. Additionally, we encountered persistent noise stemming from the bathroom, as both the toilet and shower were leaking. Furthermore, there was a continuous blinking disturbance throughout the night.
Dịch
Khosrow
Lưu trú vào Thg3, 2024
Gia đình
3.0/5
Đăng tải vào 12 Thg3, 2024
During my stay at the hotel from February 22nd to March 1st in room 618, I found the room itself to be clean and satisfactory. However, there were a couple of issues that detracted from the experience. Firstly, the water pressure in the shower was disappointingly low, resulting in prolonged shower times. Despite raising this concern with reception twice, I was informed that this was considered normal.
Additionally, there was a raised wooden floor surrounding the bed, approximately one foot in height. This presented a problem during the night when moving around, as the wood produced noise, disturbing my wife's sleep whenever I needed to use the bathroom.
Furthermore, despite the room's size, the closet provided was notably small and insufficient for hanging longer garments. Consequently, we had to request an additional rack to accommodate our clothing needs.