Holiday Inn Express & Suites Phoenix - Mesa West

It’s by everything and GREAT PEOPLE work here❤️

The hotel, overall, is pretty unremarkable. Most of the security doors do not lock and can be opened without a key card, but at least one of then cannot be opened even with a key card, which ended up meaning that in order to go to the second floor, you are forced to use the elevator rather than the stairs. This is patently absurd for anyone who hates waiting for an elevator. But overall, the hotel itself is not bad. What is incredibly bad, however, is the management. The general manage of this property emailed the organizers of the baseball tournament my team was attending in the Phoenix area, accusing my players of vandalizing accessibility equipment in their (insanely tiny) pool and also putting patio furniture into the pool. GM "Glen" cowardly attached his assistant manager's name to his accusations, I would later learn and left AGM Antonio to answer for Glen's accusations. When I called from the baseball fields between games to address the accusations, it became clear that their employee witnessed these acts at a time during which the entire team was half-an-hour away from the property and couldn't have been the ones they saw. When confronted with this information, Glen said "I don't want to hear that anymore" and "your parents are worse than your kids". The basis for the stubborn sticking to the accusation was essentially the idea that we were the only baseball team staying at the hotel and therefore must have been guilty (essentially saying that I was lying about the players all being elsewhere). As proof, Glen send me screenshots of security footage of furniture in the pool and a completely separate picture of my players in the hot tub. Because the hotel does not have a lock on the pool, which is accessed from outside the venue, it turned out that teenagers (my players are all 11 and under) staying at a hotel next door were helping themselves to the pool after their actions had caused their hotel to close that venue's pool access. Fortunately, Antonio was very apologetic and reversed charges Glen had added to my party's bills to cover the alleged costs of maintenance on the equipment, because Antonio had taken the time to investigate the situation and determine we were not involved. How the lazy, rude, and utterly ignorant Glen is employed by this venue is beyond me. We were told by Glen that my group would never stay at this property again. He couldn't be more correct about that. They could offer free stays for my team annually while we participate in the baseball tournament we like to attend and I would laugh in his face. Never, ever again for us and I will go as far as to be sure that no other hotels owned by the same LLC will profit from our tourism to the area. Hopefully someday Glen will be replaced by any of his competent staff and also maybe someday I'll get to meet him to address his efforts to smear me and my families and my baseball program, all because he's too lazy to take care of his property.

This property overbooked and cancelled my confirmed reservation I had, 2 days prior to my arrival. ******* offered a less quality hotel as a remedy, but I opted to get a refund and take my business elsewhere.

I don't like to sugar coat. Check in was not great. I was on a scooter and i had to go back to desk 3 times because key would not work. Finally, on the 3rd try the manager came down because he didn't believe me. He tried and of course didn't work. He said the battery was dead. So he replaced it and got us in, but keys still didn't work. Went out for a couple hours and came back to get keys and it still took 4 tries to get it to work. Then, we felt like we couldn't leave because we wouldn't be able to get back in. I like the motel. Beds are very comfortable. We have stayed at this motel many times and will again, but hope they get door locks fixed. This is the reason for a 3. I wish we would have gotten a new room.

Staff on 2nd shift very friendly. I slipped in the tub due to cleaning solution left in tub. Air conditioner very noisy.

Antonio was so nice and very helpful. He had a rough day as they had an emergency and something happened so there was no hot water. He made me aware of that beforehand and was very courteous. They were working on the problem all evening. I told him it was fine and we would keep our reservation. My daughter had just had surgery so that is why we were staying. He made sure we were comfortable.

Staff was pleasing at check-in. Rooms were comfortable but a little unsettling with the yellow and blue paint. Fridge worked but temp was preset a little higher than I'd like. TV reception was pixel filled. Good breakfast with variety of hot and cold foods. Great spot for me on a one-night stay. Any longer and I think some little things such as lack of any place to hang a towel near shower and the pump soap would begin to grate. Good location

We stayed here while moving our son from California to his first apar**ent for college. It was close and convenient to his place. The hotel itself was just ok. The property seemed safe. The hallways had a bad smell and our room was just ok. It wasn’t as clean as I would have liked when we arrived. There was a film on the floors and marks you could tell weren’t mopped very good or with a dirty mop. The fan didn’t work in the bathroom and it was hard to breathe in such a small area with all the steam from a shower which then billowed out into the room and made everything moist. All in all it was just ok. I would stay there again if I had to but with so many other options literally on the same street I would probably try somewhere else even if it cost a little more.

Nice feather pillows, comfortable bed makes it hard to wake up for work, clean place updated about 6 months ago it looks like. Elevator is slow as paint drying. Staff is exceptional. Antonio, Tony, night shift, everyone has been very friendly and helpful. They go out of their way to make my stay desirable to come back to each week. They are why I keep booking here every week instead of going to someplace fancy. Quality of staff is on point. I travel for work and have stayed at many places accross the states. When Im in PHX I will continue to book here. Breakfast is a nice option buffet style and not prepackaged nasty. Location is excellent, 2 turns from the freeway, and lots of access to various food and shops.