Hotel Kavia Premium - Paseo Montejo

The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

The staff were excellent. The hotel is new and the rooms had a lot of space, plus modern bathrooms with good water pressure which was not available elsewhere.

The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

Great location but the pool was extremely dirty and the facilities were not finished. No towels available at the pool area. The restaurant was closed.

The customer service at this hotel was excellent. The room was spotless and the pool area was beautiful and clean.

The shower always flooded when used. Most of the time, there was no hot water. The only window faced an internal corridor.

Very near to downtown Merida, next to a restaurant and a walking distance from the food market. Great Staff, service and cordial attitude all the time! Thanks for letting me keep my vehicles in the parking area.

Property is new and rooms are very clean. There was some water issues and the restaurant hasn't been completed. Staff was very nice and accommodating. There is an elevator that is small but works fine. The rooftop pool is nice but there is an gym room that also hasn't been completed. Overall a great value and extremely convenient location.

Excellent location, services and personnel