Fairfield Inn & Suites Memphis East/Galleria

Our stay was not very good. Getting the TV to work was impossible with the input requests. Our toilet would not flush in the middle of the night. On top of this, there was no drinking order by Memphis, which is not the hotel's fault, but they did not have sufficient bottle of water for the guests nor coffee or tea. Breakfast was meager.

The room was in poor shape. There was evidence of a previous water leak that had not need repaired fully. The breakfast had no protein and was very limited in options. They bed was surprisingly comfortable based on the conditions.

Meltdown in Memphis The normal, reliable Marriott quality of service was AWOL this weekend, along with all of the staff this morning at the Fairfield Inn & Suites Memphis East/Galleria location. Upon arrival, Friday night, the 22nd, we ran into oddities, as the woman on the front desk gave us wrong information about the pool hours and breakfast hours. We didn't find out about the error in breakfast hours until the next morning, as we arrived too late for breakfast because we were told it would be open an hour later than it was. Then this morning, the hotel lobby was completely empty, except for a couple guests. It wasn't readily apparent if we were witnessing an employee walk-out or some sort of protest, but the lobby this morning at 8 am was completely devoid of hotel staff. No one was at the front desk, no breakfast staff, no managers, and no housekeeping! One patron had been waiting in the lobby 15 minutes, by the time we arrived for anyone to show up, but none had. About 8:30 am, a young man, who looked like he had just woken up and judging from his hair and attire, came in and said that he was the new general manager. Lots of luck to him, given the state on the hotel this morning. Apparently, the hotel staff and current management needs a total overhaul! He did the only thing he could to provide us with breakfast and sent us to the sister property next door, a Springhill Suites, also Marriott. Having to truck across the parking lot wasn't the most p

Had to call maintenance for plumbing issue and light bulb. They were prompt. Breakfast food was cold.

Super friendly and helpful staff. Very clean lobby and room. Comfortable and quiet. Good variety for hotel breakfast.

We had reservations for a King size bed. At first, the service person at front said they were oversold of rooms with king size beds. She came through with a suite with a king size bed. Kudos to her. The room was clean, but some of the other areas of the hotel needed cleaning. Breakfast was lacking several items such as regular milk, bread and fruit. The host was working hard to accommodate, but may not have had all the supplies.

Room was clean and comfortable. New normal seems to be no room service on multi day stays unless requested.

Hotel staff was very unhelpful and the manager Suraj is absolutely horrible at his job. I was double charged for two rooms and it has been over three weeks and I have still not received a phone call back after numerous times reaching out. The hotel was not that clean and definitely needed some remodeling.

The staff at this location were outstanding. Greeted so warmly by Julia, who gave us suggestions for sightseeing and dining. Juliana was the night person and was just as helpful; we needed an additional bath towel and she got right on it. Every staff member we encountered had a smile and pleasant greeting. The room itself was comfortable and clean. The bed was super comfy, and the shower was to die for. We had an issue with the bathroom light shutting off arbitrarily, and that was repaired the day we reported it. Amazing. We did learn that the hotel had just been acquired by Marriott five days before our arrival, so the area manager was on site quite a bit. The breakfast was somewhat sp**** and boring. The girl who took care of us the four days we were there did everything in her power to accommodate the guests, having quite a bit of supply issues. For instance, the dairy products were not delivered, so she arranged to have a large container of creamer sent (or purchased) for us. This little young lady worked her fanny off for the guests. It was quite commendable. Although we were unable to use the pool, it did appear clear, clean and inviting. Parking was somewhat sp****, however, we like to park where we can see our vehicle from our window. There are several hotels in this area, easy walking distance from one to the other, and we did feel safe. This hotel is in an area that is in close proximity to really good restaurants, shopping and highway access.