Hotel Riu Palace Meloneras

Just returned from a lovely week in the Riu Palace but not a five star hotel, we would rate it four star. Our room which we upgraded to a sea view was lovely and well equipped, cleaned and bed turned down every night which was great with towels changed on request. There are plenty of pools to choose from and we never had any problems getting a sun bed at any time of the day. Hotel buffet restaurant always had lots of different themed areas and menu was changed on a daily basis, but two big negatives which in our opinion makes it a four star was firstly the warmth of the food which on some occasions was verging on being cold and way below the temperatures food should be served, during our visit this was a topic discussed many times with other guests during our stay. The second negative and I see it was highlighted before was the amount of broken crockery used during our stay and after being pointed out was never put aside, not five star on both negatives. I should point out that all the staff were excellent and work extremely hard, especially during busy times, and no one ever passes you without saying hello, a lovely touch, and there are a couple of other Restaurants in the hotel you can visit when on a HB basis. The hotel is well situated and access to the promenade is very easy and the bus station which we used to visit Porto Rico and Porto Mogan is only ten minutes away, buses are very frequent and relatively cheap and both places which are lovely are a must visit when in the area. Another must do is attend the Riu party night on a Friday evening in the adjoining Riu hotel, we had a great night, and it was attended by all ages. All in all this is a lovely four star hotel with plenty of hard working staff but needs a couple of changes to make it Five star.

The staff is friendly, and the hotel is clean. Initially, they mistakenly placed us in a double room, but they quickly and efficiently corrected it, moving us to the king-sized room we had booked. Unfortunately, we could only reserve a half-board option, and the buffet had very limited vegetarian choices—almost nothing for vegetarians. The air conditioning in the gym is not functioning. Additionally, I had a poor customer experience at this hotel. Before booking, I reached out multiple times to customer service to inquire about using the piano in one of the bars. As a professional pianist, it’s important for me to practice during my holidays. However, I never received a response. Despite this, we decided to stay at the hotel, hoping they would allow me to use the piano during quiet hours, even for just one hour. Unfortunately, the receptionist refused. It seems the hotel is too large, with too many guests, and they don’t prioritize customer service or offer a personal touch.

We got fed up with the wet weather in the U.K. so decided to take a break. We booked a trip only two days ahead and found this hotel during an on-line search. It sounded good so we took a chance. We have visited the Canary Islands for many years and have found many good hotels but this one is truly exceptional. When thinking of writing a review I considered what I could criticise. However, I quickly realised that there was very little to criticise. The bedrooms are nicely decorated, the bathrooms are excellent and both are immaculately clean. The hotel grounds are lovely. Bars and their staff are excellent and offer a good choice of areas to sit. The main dining area is very pleasant, the food is good quality and the waiting staff work very hard to make the experience as good as possible. Our only difficulty in the whole holiday was when we booked a meal in the “Krystal” a La Carte restaurant. We booked our visit at Reception but, when we arrived at the restaurant, the reservation had not reached them. We were unable to rebook as we were due to leave. I am happy to leave a very positive review of this hotel. We will certainly return.

Lovely hotel in a good location. Staff are friendly and welcoming.Not sure why there is a minimum word count for reviews.

We'd stayed in this hotel a couple of years ago and it was an easy decision to go back. We weren't disappointed - and expect to go again!

We had booked a extra large room which was situated in the grounds of the hotel, Just perfect very clean, spacious, bright and a beautiful large shower.we had chocolates and a bottle of bubbly in our room upon arrival. A fantastic location, the most wonderful choice of food, staff couldn’t have been more polite, nothing was too much trouble. We absolutely loved our stay and we will be returning.