Extended Stay America Select Suites - Melbourne - West Melbourne

Stephanie from the front desk is the most helpful person that I have dealt with for anything pretty much ever. She has gone out of her way to make sure our guys are taken care of and I can't tell you how much easier she has made my job. She is so pleasant and kind. We all really appreciate her.

It's best to avoid booking at this hotel. This is the second time in 6 months that they have informed me that they are overbooked at check-in and cannot honor my reservation booked on their website and was informed that the rooms are available on a first come first serve basis.

Came in for business after paying for stay previously and was told there was not any room. Front desk attendant was rude and unhelpful even asked me to step outside while waiting on the ride to pick me back up. There were three others in line and they also got turned away. I wouldn’t book online I would check In first

We got into Florida on the 5th. Our experience booking a room was a total nightmare. I really don't even want to get into it all. The booking was jacked up because we went through a 3rd party (PRICELINE). We were pretty frustrated, to say the least. Fox was the attendant that night dealing with so many customers... PAID customers who could not access their rooms. It was pretty bad. Fox contacted his boss and technical support and did an OUTSTANDING job communicating what was going on. I'm not going to lie, I was really pissed... so was my wife. We just wanted to get in our rooms. They really have to fix some structural things at the top. The listing online, being so close to another location and the 3rd party booking can be some bull crap. You "Extended Stay" are blessed to have the staff you have, 100% guaranteed they save you tons of money knowing how to deal with people. Angele the assistant manager is TOP NOTCH!!! She is the reason this 1-star review is now a 5-star review. She was so kind; and really went above and beyond the next day to apologize and reinforce what Fox had relayed that night. You can't get mad with great people who deal with system malfunctions and everyday type of inconveniences. We watched Angele deal with guest and issues for the entire weekend. She has a good soul and is kind and PROFESSIONAL. Please let her know we said that. We will be back in April for the birth of my grandson. We hope to see the same staff in place and a better start to the stay. (PLEASE FIX THE ELEVATOR) and give your staff an appreciation party, because they are the true 5-STAR crew

This hotel is not properly managed. I made several calls and when I finally got through to someone to help, what we discussed was not followed through with and I was also told what we discussed would be in the notes so all would be on same page. Nothing was put in comments and when asked for manager, they gave me an email and said the manager does not like to give out his business phone to discuss anything. This is poor management!! Horrible customer service and I was charged twice on 2 different cards for the same room I stayed in. I would not recommend this hotel unless you want to be ripped off and not have anyone available to help you resolve your issue.

Carolyn was great at the front desk and was particularly flexible and helpful in solving problems we were having with reservations and payments. All the staff were very pleasant. This hotel is clean and bright and the location is conveniently located right next to I-95. We were so happy to find a hotel that did not require a deposit.

I booked my stay at this hotel a week prior to my arrival! When I arrived and tried to check in I was then told that my reservation had been cancelled! Nobody reach out to me informing me of this cancellation! No emails was sent stating that my room had been canceled, which resulted to my family and I having to sleep out in the car because all the surrounding hotels was sold out! Highly disappointed with this hotel and would NOT EVER RECOMMEND THIS HOTEL TO ANYONE!