Riu Palace Mauritius - All Inclusive - Adults Only

This was our first visit to Mauritius and we weren’t disappointed. The hotel wasn’t that busy which definitely worked in our favour so we probably saw it in a good light. The hotel and the location were great and the place was spotless and the grounds were very well maintained and situated right next to a lovely beach. The staff were all fantastic and really attentive and very helpful always with a nice greeting and a smile. We could name many but Kadish, Vikish and Lill were probably worthy of a special mention. The quality of the food and drink was very good with plenty of choice in the main buffet. It was always nice to start the day with a lovely breakfast washed down with some fizz! We paid extra for the Elite Club which had some benefits but the priority booking offered for the a la carte restaurants didn’t seem to exist and while offering a later 1.00pm checkout we were locked out of our room without any notice at midday! It was worth it though for the excellent Elite Beach Bar and pool and the dedicated exclusive breakfast area was a lovely way to start the day. The transfer from the airport at 75 minutes is quite long but proved worthwhile in seeing some of the island with a good part of the journey along the coast road. We managed two bookings at the a la carte restaurants one in the Elite Club Restaurant and one at Krystal. It was nice to be waited on and the meals were great but you do need to persevere in trying to get a booking as it’s difficult to book and don’t bother with the App and ask at reception. They don’t do bookings at the two restaurants at the adjacent RIU Turquoise hotel the Steak House and Bangalore you just have to take pot luck and turn up to find no vacancies! Unfortunately during our stay a Category 3 Cyclone was tracking close to the island. It went safely by with minimal damage but it did cause some disruption with the hotel having to follow certain protocols to ensure the safety of all guests. This included the closure of some facilities. We were disappointed with the lack of communication from management during the 48 hour period. It wouldn’t have been too hard to post updates on the App or in reception. Once cyclone had passed it took at least 24 hours for normal service to be resumed and all the facilities to be reopened with no real sense of urgency. We lost 2 days of our holiday for what turned out to be a big storm. It took 3 days for all the leaves to be cleared from around the Elite pool and for the cabanas to be reconstructed. Why some of the bars and the a la carte restaurants remained closed 24 hours after the storm had passed the island remained a mystery but was presumably down to staffing levels. While appreciating the need to take care and follow mandated guidelines better communication and an increased sense of urgency to get things back to normal would have been appreciated. We had a lovely time and would certainly return but would look to try and avoid any further cyclones!

Beautiful location, great new hotel, nice pool, picturesque beach, fabulous food, very few people. We’ve spend 10 nights in February 2025 in Riu Palace and would recommend to anyone. Please note that Palace is “adults only” and adjacent (actually sharing the same plot) Turquoise is for families. Things to improve: cleaning service in rooms, cleaning the beach (there is no service and it happens that sun umbrellas fly over the beach, and you find rubbish in sand).

The hotel is still new and modern. The rooms are spacious and clean! The food is delicious as always in RIU hotels. But the service is toooo slow! If we need do ask for a towel or any amenities, it takes forever. More than an hour to get it. The view is stunning but it is windy around this area! Keep this in mind

I do not recommend. A huge behemoth with another Riu Turquiose (where there are already children) next door. Cons - monotonous and cold food - no sea food on the menu (apart from a trace amount added to sauces) - lack of managerial care: between 8:30-9:00 a.m. a lot of people gather, as a result there is no place to eat in the shade. If the manager took an interest in the situation and the employees taking care of it and did not stand like a peg at the entrance, maybe the employees would be able to clean the tables at the request of waiting guests - unfriendly reception. They will not show you your room, give you a card and goodbye. - not enough umbrellas for sunbeds - not enough towels Pros - despite the negative reception, the rooms are quite large, as is the terrace. As a result, there is a place to escape from the hustle and bustle. - vegetation To sum up, for all incl fans who value quantity over quality - this may be a good option, due to the size of the facility and the amount of food. However, if you want to relax and not wait from the morning for a sun lounger with an umbrella and a beach towel and you value the quality of food - I suggest choosing a different hotel.

The Riu Palace 5* is not a real 5*. More 4*+. Starting with check in, you as a guest, stand up for formalities like in airport. No warm greetings, zero kindness. Room is large and nice. No amenties în the bathroom, the towels are tired. The wifi conections the worst from Mauritius. On the main pool from Riu Palace no free sun longe till 6.30 pm, crowded, with parasolars. The bech bars are more like a central train station bars, not a 5* hotel. If you want to received from beach bars a cuality beavregeas, you have to ask about it . For exemple, the boteled bear is not on the eays directions. The beach are nice, windy and no umbrels, just the tree. The main resturant buffe La Riviere is nice and the food is good, also the staff from dinner. The staf from during the day is not so nice. If the price is convenient for you, for a not fanncy 5* hotel, just standard as any hotel like that from all over the world, it will be ok. If you serach somthing special în a exotic island, Riu Palace is not your hotel. I leave hotel from the first day. The original reservation was for three nights.

Excellent place. Hotel is one of the best ones we’ve ever visited. Great value for money. Even though the interior design is high end, the whole experience is not pompous or pretentious. Guests are also laid back and came there to enjoy themselves, not to show off. Tasty cuisine (pastries!), professional and friendly staff (especially Victor and Vish). Rooms are spacious, and what’s important, mattresses are really comfy! It was our first visit in a RIU hotel, but we’ll definitely use this hotel chain.