Tài Khoản Khách
1 tháng sáu, 2024
Just retuned from a two week holiday, my husband and I needed quiet and peaceful and that is absolutely what we got. The grounds and pool area are immaculate, well maintained and relaxing. There is a small shop on site for essentials. The bar/restaurant is well stocked with a good menu and very good staff. The bungalows may be a little sparse but we managed without any issues, we had a couple of maintenance problems and both were sorted within an hour of reporting. Pool towels are available and changed twice weekly and cleaning is available on request, which is a great way to do it for both the resort and the customer. The personal sunbeds on our own terrace were a real pleasure, although there was never any problems with space around the pool. They have an app to order food and drink delivered to your bungalow, what more could you ask for. What really stood out for us was the staff, unfortunately, towards the end of our stay, my husband was taken ill and ended up in hospital. I would never have managed without the fabulous support I got from reception staff, they even sorted out our hire car return for me. During his stay in hospital, not one member of staff passed me by without asking after him. Despite the drama, this complex is one of the best we have had the pleasure of staying at and we will not hesitate to return. One tip I would like to share, we always have an hire car, don't bother, the taxis are aplenty and cheaper, in some of the other resorts we could never find anywhere to park. Well done Fortuny, you seem to have it all, well for us you did.
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