Faraway Martha's Vineyard

We spent 4 nights at the new Faraway in Mid May. Overall we do love the renovations. Our review will focus on one thing. At check out we were told that we had to pay additional taxes and fees. We told the manager that we had pre paid and showed him the breakdown. He said " you did not pay "Edgartown Taxes" We once again said we did pay the local taxes and fees in the amount of over $400 for 4 nights for one room. He said that we did not pay this so instead of arguing we paid it and thought we would settle up later. That was a mistake. 2 weeks and multiple emails later we have not had a response from the hotel so we were forced to dispute the charges with AMEX. This is disturbing as a new hotel should respect its new visitors who have given them a vote of confidence in booking a room and spending money with them. Anyway, in the overall scheme of lives problems, this is minor but if a hotel is overcharging us over $400 for 4 night stay maybe they are doing it to everyone.

We stayed in the Chappy House in the two bedroom suite. It was absolutely gorgeous and the outside deck space with water views was almost as large as the living area. Everything is just lovely. But here are my main criticisms that would take Faraway from being lovely to being almost perfect. Even though there was a sink/kitchen area in the unit, there was NO way to make coffee, heat water, etc. We were told this on checking in and given vouchers for coffee at a small clothing shop on the property that opened at 8 am. I don't drink coffee and when we went, I was told that the voucher was only good for drip coffee not for tea. I had brought my own tea bags so was given hot water. Tea and coffee in the morning is such a BASIC need for a stay at a hotel I'm pretty shocked that they couldn't get it together to set up a coffee service in the lobby area. I wouldn't have minded needing to walk to get coffee and bring it back to the room. This was such a weird oversight but made the mornings no where near as pleasant as the location and amenities seem. We were there right before the pool and hot tub were open but they are beautiful, as is the workout room. I would stay again (the staff was very friendly) but I really hope they figure out the basics.

I would absolutely stay here again -- great location, great service. The unusually long check in was a deterrent. But I chalk it up to start of season. The charming hotel and great amenities -- stellar welcome packet. (Love the seeds!). Pool music a little loud, but gorgeous place to lounge and relax. Location right in town is ideal. And really, the people make the place.

We had a fantastic experience at the Faraway Martha's Vineyard (stayed mid-May 2024). The staff was amazing - starting from the wonderful welcome through drinks in the evening. I believe the hotel has undergone a major renovation or refurbishment as the place looks great. The decor throughout the hotel is incredible and got a chance to listen to James Taylor on a record player and try out the new bikes. Our stay got cut short a day due to air travel, but we are planning to come back. Great job Faraway!

My girlfriend and I treated ourselves to a weekend stay at the Faraway MV over xmas in Edgartown weekend. So, for those who have not been to the Xmas weekend.....do yourself a favor, go!! If you want the "homeru" book the Faraway. Not only are they actively involved in the weekend festivities and supporting the charitable mission, they are right in the middle of all the action. Magical. I cannot wait to be back!!! Thanks to the staff and mgmt team for taking great care of us.

The most comfortable pillows, the best scented bathroom products, chic unique style of hotel and such kind and pleasant attentive staff! Will certainly visit again! This is a great place for families, friends, or couples. Perfection!

Prices on Martha’s Vineyard, including for hotels, have skyrocketed in the past few years. If you’re paying especially high rates, you can usually expect high-quality accommodations and customer service. The Faraway didn't provide either, which is the reason for a low 2-star rating. Although you’ll get a prime downtown Edgartown spot, there are other options most of the year that are not this pricey. The Faraway is charging the same rates as the Harbor View, but there’s no comparison to the experience you’ll have. If you’re dropping this amount of money, I recommend staying at the Harbor View instead. The Faraway opened in July but still hasn’t tackled the finishing touches: * The toilet paper holders are broken across the property. * The shower spray is not secured and the faucets were loose. * The workout machines are not hooked up to power or Wi-Fi, nor are there holders for books or electronic devices. As part of its upgrade from the former Kelley House, the hotel didn’t address needed upgrades or skimped on purchases: * There’s no elevator. If you can’t easily climb stairs, plan to stay on the first floor. There is no bellhop that we saw. These limitations should be included on the website so people who need an elevator aren’t blindsided when they arrive. * The walls are paper thin and we woke up to fighting and crying children both mornings. * Some of the “refresh” items are cheaply made. For example, the sofa in the room was hard and on par with Ikea furniture. Customer service is not consistent and appears to be an afterthought for some of the staff: * 24 hours elapsed from the time I called with an inquiry to when I received a callback. * The coffee machine was broken, and I was told to go down the street to buy some. Instead, a staff member should have run out and bought coffee. With the coffee, milk and cream should be provided, not creamers. * Housekeeping rushed us to leave over an hour before checkout time, knocking twice within 15 minutes. Information on the website is sp**** and sometimes inaccurate You’ll see that information on the website is minimal. I turned to TripAdvisor to see photos of the rooms and find out whether there were refrigerators in the room (there are). There is no information about parking or other FAQs. When I contacted the site’s digital assistant, it came back that you had to park on the side streets, which isn’t allowed overnight in Edgartown. The hotel does offer parking, which the hotel should promote as parking in Edgartown is limited. Recommendations to Management If you want repeat customers, please use this review as a punch list to up your game. Or, lower your rates to coincide with the experience you’re offering.

We had a great experience. We had a suite in the Court House. Very nice layout, plenty of room and very clean. The king size bed was particularly comfortable.

I recommend the Mizzen Top Floor with balcony Great views of Chappaquiddick Spacious and inviting! Walking distance to everything! The lobby is beautiful when you walk in and the surroundings with pool, chairs, landscaping and Pelican bar produces an amazing a**osphere!