Verified traveler
1 tháng mười hai, 2023
Hotel is adequate, relatively clean and comfortable but unfortunately that’s where the positives end. We felt a bit ripped off by the “all-inclusive” package we booked that didn’t include most of the available amenities at the hotel (only the buffet available each day or certain items at the pool at certain times, no room service, most drinks not included and all inclusive drinks not available after 11). Pool not heated and unusable this time of year. Staff were friendly but usually just asked us to look at the app rather than helping with requests. Property was mostly empty and at times felt like we were the only people there and no real activities in the evening. It’s quite a large property and our rooms were quite far from the lobby area which added to the sense of isolation. Spa services / airport transfers / extra services were vastly more expensive than at many riads available in the Medina. Seems like the hotel is mostly used for conferences and I can imagine it would be great for that but wouldn’t recommend for holiday stays. We stayed at a riad for the first couple of days and thought that offered much better value for what we got even without the all inclusive option.
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