Elegance Hotels International Marmaris

5* I'm afraid it's not !!! We arrived at around 11pm on Saturday night for 2 weeks checked in and was told there is soup and sandwiches in the restaurant This is when I should have gone back to the airport Soup was so weak and definitely no sandwiches We ended up going on the main drag to get a takeaway Then back Back to room to find out our remote key is unresponsive Eventually it let us in this happend all the 2 weeks we was here apart from the Fri the day before we checked out they decided that they would cancel our keys !!! On one occasion we came back to no water from taps etc and shower head totally blocked They said did you ring to tell us (Er no we've been out all day !!!) Oh and Just be aware of the mozzys in the bathroom they do bite Lunch and dinner was adequate Now for the entertainment ( piano man ) Enough said especially when we have a 12 yo boy with us Hotel advertised entertainment every night we asked what's going on only to be Told it's been raining for last two weeks before we got there so we'll see what we can do ( we had 1 night of rain which lasted a hour ) during our stay Well if you call a DJ that did 2 nights Starting at 9.00 and finishing at 9.10 Because nobody apart from us 4 was there So it's back to piano man (great if you want to go and be depressed) That's if you can find anyone to serve you Room was a family large double and 2 singles see photos for conditions we had to keep requesting the cleaner to actually come and do there job The photos are actually after they cleaned !!! Mini bar total rip off £16 for 1 beer and 2 cokes even tried to say that the beers I purchased from outside was what they put in Pool absolutely freezing and steps dangerously loose We continually complained to management with the same response every time (sorry) As a round up Find somewhere else to stay And please do give the boys next door in Irish bar (which as everything in turkey isn't really a genuine Irish bar ) A go at least you'll get served And now please do check out the genuine and honest response for this hotel (just as if it was written by a human lol yer right )

Dear Elegance Hotel Management, Very £££££££ terrible service Avoid this restaurant for dinner on the pontoon.... I am writing to express my extreme disappointment regarding a recent dining experience at your hotel restaurant on the evening of our final vacation night, June 11th, 2025. While the initial impression of the hotel's ambiance, with its sophisticated setting overlooking the sea and the glimmer of moonlight, promised a perfect end to our holiday, the reality of our dining experience was far from satisfactory. Our party of six adults was seated at 7:10 PM. We were left unattended for 20 minutes before our drink order was taken. The drinks were then served at different times and had to be returned three times due to inaccuracies. Following this, the main menus were presented, but we had to prompt the staff as our food order had not yet been taken. To our surprise, we were left with only two menus for a party of six. After another 40 minutes of waiting with no waiter attending our table, we had to request someone to take our food order. The food order for both starters and main courses was taken at once. Only four of our party ordered starters. However, the two individuals who did not order starters were inexplicably served the sides from their main courses as if they were appetizers. Compounding this issue, four of the six main courses were brought to our table while we were still eating our starters, and these were simply left to get cold. Approximately 110 minutes after our arrival, it became clear that two of our main courses had not arrived at all. When we inquired about the missing meals, our waiter ignored us. Upon approaching another waiter, he acknowledged that the situation was unacceptable. We were then offered another main course, one of the two missing, with an additional 15-minute wait, by which time everyone else had finished their meals. We naturally declined this offer. The culmination of this dreadful experience was being presented with a bill that included items we had not received. When we refused to pay for these missing items, we were told, "It's the waiter's fault, he got it all wrong. he can pay the bill for you," which was both unprofessional and unacceptable. Finally, two managers emerged at 10:45 PM, seemingly to address our concerns, but their response was dismissive, offering only free drinks and placing all blame on the waiter. This entire experience was utterly terrible, and to be charged for food we did not receive is completely unacceptable. I strongly advise others to avoid your restaurant at all costs. £££££££ very expensive for have an unpleasant experience Sorry for the long review, just don't want anyone else to get ripped off.

This hotel was good, but there no was no entertainment for kids especially and they were really bored because of that. Most of the bars were closed. They didn’t have many variety of foods in the buffet area. No tea/coffee in the rooms which I was surprised about. And no WIFI IN THE ROOMS, even though it’s mentioned that they have WiFi in the rooms, we had to go into the lobby area to use WiFi. I would not recommend any families to go here!!!