Kocer Club Apartments

The location of this hotel is the only good thing about it . The rooms are filthy ,floors are black the bathroom was disgusting. Shower over flowed every time it was used . Asked to get rooms cleaned and new towels they gave us two towels for 4 adults. I went down 3 times to complain. The rooms were never cleaned there was bits of dirt on the floor our feet were filthy and had to wear flip flops all the time . We had two bedcovers for 4 beds there was holes in the towels and the bedcovers . . Do not go here .

UNDER BAD MANAGEMENT. We chose this place for its huge swimming pool, which is great for swimming lengths. Unfortunately we didn't read the reviews first. We arrived in the early hours and were led out of reception into a block across the street above some shops, which had unlit stairwells and no Wi-Fi. There was no toilet paper in the apartment, but luckily we always travel with half a roll. Next morning I popped across the road to reception to get it sorted, and that's when I discovered the management policy is to do everything to save every penny possible. And it's that attitude which completely ruins this place. It means promising multiple times to supply toilet paper, but really having no intention of doing so. They promised multiple times to clean our room, always writing it in the book (as other reviewers have said), but never did clean it. Only twice in two weeks they changed our towels. We caught up with the cleaning lady and cleaning children(!) in the corridor but they were only interested in cleaning the checked-out rooms and getting home early. We thought we were paying for an apartment in the hotel, and there was nothing in the booking to tell us it was anything different. I hate complaining as I find confrontation very difficult, but the manager said she could not move us to the hotel as it was fully booked. But when I said I was willing to pay to upgrade she got out her book and then asked for an extra £50 per night! The manager seems to love a battle. She criticised us for booking with OnTheB.. and suggested I should have paid her through Facebook! Glad to see OnTheB.. have dropped them this year. It turned out that I felt so uncomfortable walking past reception that I hardly ever went to the hotel to use the pool. My advice is, if you really want to come for the pool and location then do so, but as soon as you arrive head for the MMM Migros store to buy a bulk pack of toilet paper, cleaning equipment, brush and dustpan, large family bin and roll of bin bags, buy a SIM card with lots of data, and never ask the management for help with anything. If they had just been upfront and honest in their hotel listings it wouldn't have been such a nightmare. The other staff were mostly children(!) and seemed happy to chat in English, but as soon as you mention a problem they suddenly forget how to speak English and refer you to the manager. Be aware the retired manager and owner ("The Captain") has an unhealthy interest in young girls. We had a leaking shower cubicle so the bathroom floor was always wet (could happen in any hotel to be fair) but didn't waste our holiday complaining about it. I should mention that the penny-pinching attitude even ruins the swimming pool experience - the umbrella parasols don't have the correct wide bases and are just propped up with used chlorine bottles (as shown in another reviewer's photo), so every time the wind blows they're falling on you - you can never quite relax. Smell the liquid in the hand saniti

We moved into these apartments after moving out of a disgusting filty one!! We had a fantastic stay everything was so clean & lovely big rooms! The captain who owns the place was such a gent and other staff were so lovely! The pool is massive and so clean

On arrival checked in staff seemed quite miserable borderline rude didn't explain anything about apartments whether it was lack of English I was not sure but was quick at charging £150 for safe and aircon for 14 nights.. On walking in it has a large pool which was a plus unfortunately the only positive Got to the room, it was very basic. No TV (ok I can live without that) no hair dryer no toaster just a little portable double hot plate a fridge a frying pan without handle and 1 cooking pot which was ready for the scrapyard,a kettle cups and plates.(so that's the self catering out the window) The apartment itself was dirty and I mean DIRTY.A fter 2 mins walking barefoot inside my feet were black. No info on anything towel changing etc.. Asked on several occasions for the room to be cleaned and clean towels and bedding they wrote it in the book at the front desk but only had apartment cleaned once bedding changed once and 2 towel changes in two weeks..even had to take own rubbish out to the bin. I mean if they can't be bothered to clean rooms at least leave a broom and some cleaning stuff in there All the staff did most of the day is sit by the bar chatting all I can say is WHAT A DUMP would never stay here again and would not recommend it to anyone

Read some reviews but don’t agree the only downside was no lifts . Clean and staff very nice no cleaning but plenty of rubbish containers around .would stay here again but top floor was a bit much with stairs , Captain very friendly and we all enjoyed our stay . Ozzie was ever present and willing to help with everything pool glorious but we like the beach xx

this hotel is very central to local pubs and restaurants. very basic. no cleaner comes to your room give you fresh towels or bedding. no entertainment. bar pool only open during the day. if u want to keep room on extra £50 which is ridiculous amount to pay. and buy own toliet paper. aircon is not free but depends how long staying as charge £7 per day . no shower to get ready flight home apart from poolside. void this hotel. push up bed in room which never do someone e like me as I would just fall through it