Salem Sabah Al Salem Al Sabah Street, Mangaf, Al Ahmadi, 7887, KuwaitXem thông tin khách sạn
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Đánh giá của khách
4.6/5
Tuyệt Vời
41 đánh giá
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Đánh giá đã xác thực
Vị trí4.6
Trang thiết bị4.6
Dịch vụ4.6
Vệ sinh4.6
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Tất cả đánh giá(41)
Đánh giá tích cực(40)
Đánh giá có ảnh/video(5)
Đánh giá tiêu cực(1)
Erika G
Lưu trú vào thg 7, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 22 thg 8, 2024
Excellent service in the restaurant and also my housekeeper was attentive and checked each day to see I had everything I needed. Lovely property but the staff make it special. A two-week stay was enjoyable throughout.. Thank you for your hospitality Hilton.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your recent experience at Hilton Kuwait Resort. We are thrilled to learn that you enjoyed an excellent service in our restaurant and that the housekeeping team also provided you with utmost care throughout your stay. It is our team's effort and commitment that has contributed to your enjoyable experience; thus we assure you that we will share your kind words with the team. Thank you and we hope we can welcome you back soon. Best regards, Fady Iskander General Manager
Quest39895368368
Lưu trú vào thg 6, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 30 thg 6, 2024
It was a private meeting in Bahra room. Where the sales manager - conference and event Ms. Rosalee Jordan thankfully made it very smooth and easy to fulfill everything in a quick response via email. The room was satisfying with all presentation tools, screen, the lights, and the coolness. I would love to thank Mr. Belal for his great efforts to handle my work from the beginning, the room settings, the course equipment, the whole service to my clients, tea, coffee and the lunch time. Another many thanks from the other shift to Mr. Farhad for being helpful to handle the rest of the course, helped me a lot to continue to the last moment. A great thank you for Mr. Mofiz the technician who made everything successfully done.
Dịch
6/12
Phản Hồi Từ Khách Sạn: Thank you for choosing our hotel as a venue for your company meetings and trainings. We are pleased to read your satisfaction with your meeting experience. It is truly rewarding to know that you appreciated and recognized the efforts of our team, particularly Belal and Farhad. We assure you that we will convey your kind words and compliments to them. Thank you again and we hope we can welcome you back soon. Best regards, Fady Iskander General Manager
Voyage20004048657
Lưu trú vào thg 5, 2024
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 12 thg 6, 2024
One of the best hotel in Kuwait I was enjoying in hotel And thinks for Islam he was very kind For sure I will come back again and again to relax ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Dịch
Vyolag
Lưu trú vào thg 4, 2024
Một mình
5.0/5
Nổi Bật
Đăng tải vào 6 thg 5, 2024
Used the spa, Nina was so good for the massage, she ensured I was comfortable with the pressure, she worked on my problem areas and overall was just so attentive and brilliant. Menaka was sweet and very helpful at the reception too. The rest of the staff are great here too and I’ve never been disappointed with the services here. Always a brilliant service at the hilton Spa! ☺️
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking time to share a review about Hilton Kuwait Resort. We are thrilled to read your overall spa experience and the service demonstrated by the team were truly remarkable. We also shared your positive comments with the entire spa team especially Nina and Menaka for their outstanding service. We assure you that the entire team will be more than happy to make your visit more relaxing and enjoyable. Looking forward to welcoming you back soon. Best regards, Fady Iskander General Manager
Tài Khoản Khách
Lưu trú vào thg 9, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 26 thg 10, 2024
We booked a 3 night room and chalet to enjoy and relax the facility Mr Islam he dropped us to the kids area to enjoy and play all the games thanks so much for everything 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🖕🏻🌹🖕🏻🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
Dịch
Tài Khoản Khách
Lưu trú vào thg 9, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 26 thg 10, 2024
One of the amazing and quite place The service is really perfect from Islam he always very helpful The villa is wonderful and very clean We extend for one night and we really enjoyed the hotel facilities We recommended to family and friends Thanks to Attia security
Dịch
Ahmed A
Lưu trú vào thg 9, 2024
Vợ chồng
1.0/5
Đăng tải vào 11 thg 10, 2024
Unprofessional behavior observed at the SPA reception desk: It is disheartening to witness such a lapse in customer service at a reputable establishment like this one. I had made a reservation for two massages, ensuring that it was for my wife and myself, several days in advance. The receptionist had acknowledged and confirmed this arrangement with me. However, I was later informed that they only had a slot available for my wife, as if I had not made a booking for myself. The accusatory tone used by the receptionist was unwarranted and disrespectful. When I requested to speak to a supervisor or manager, I was told that none were present. Despite expressing my intention to file a complaint, the receptionist appeared indifferent. Consequently, I opted to cancel the booking and expressed my decision to refrain from future visits.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for posting a review about your experience at Hilton Kuwait Resort. We were truly concerned about your recent experience in the Spa and we have investigated the matter with all concerned department. We sincerely apologize that the approach demonstrated by the spa reception left a negative impact during your visit and for any misunderstanding on your spa booking. Please note that this was not the impression we would like to extend to any of our guest, more importantly the overall service every guest deserve to experience. Hence, we have already highlighted this to the Spa Manager and has implemented corrective measures to improve your experience in the future. Please be assured that we are committed to provide the highest level of service constantly hence your feedback are taken seriously. Thank you again for bringing your concern to our attention. We hope to have the opportunity to welcome you back to our resort in the near future. Best regards, Fady Iskander General Manager
Gulf C
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 24 thg 9, 2024
Last evening was excellent for us and we all had a great evening My kids had ice cream plus we had cake with delicious cup of coffee on other hand excellent hospitality by sushila very much impressed thank you for providing us such a great service Thank you again for entire staff
Dịch
Phản Hồi Từ Khách Sạn: Thank you for posting a review about your experience at Hilton Kuwait Resort. We are pleased to hear that you and your family had a wonderful experience at Songbird Cafe. It is also great to note that Sushila exceeded your expectations. We will definitely share with her your positive comment and appreciation for providing an exceptional service during your visit. We are looking forward to welcoming you back soon. Best regards, Fady Iskander General Manager
Shanmugavelayut... S
Lưu trú vào thg 8, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 16 thg 9, 2024
Very nice stay.. Enjoyed the breakfast for 2 weeks.. Mr. Narayana was nicely taking care of room needs.. A nice open space for business meeting and nice and safe private beach, pool makes it work for both business and families. All good and wish the renovated hotel (planned in coming months) makes tons of more happy customers
Dịch
Phản Hồi Từ Khách Sạn: Thank you for posting a review about your stay at Hilton Kuwait Resort. We are glad you enjoyed your stay and found the facilities to your satisfaction. We also conveyed your positive feedback to the team especially Narayana for ensuring you a comfortable and tidy room. It is great that you enjoyed your breakfast experience as well your access to the beach and swimming pool. We hope we get another opportunity to welcome you and your family back to our resort in the future. Best regards, Fady Iskander General Manager
Rahina A
Lưu trú vào thg 8, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 6 thg 9, 2024
Excellent Moroccomint tea, such an amazing food servied by Sushila.soo much attentive and just pleasure to servied by. It is a great place to stay and have relaxing time take our time to enjoy the facilities like pool, beach ,spa and gym with hospitable staffs. It is woth visit. Thanks a lots. HIGHLY RECOMMEND!!!!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking time to share a review about your stay at Hilton Kuwait Resort. We are pleased to hear that you had an amazing experience at the restaurant, especially with the service provided by our team. We also recognized the effort of Sushila to ensuring you a remarkable service. We are also delighted that you found several of our amenities, such as the swimming pool, spa and gym to your satisfaction. Thank you again and we hope we can welcome you back soon. Best regards, Fady Iskander General Manager
Iris O
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 5 thg 9, 2024
Nice view tasty food friendly people the manager incharge is friendly..i love the food the place the view very relaxing more choices of food i love the coffe.. fresh and hot food is serve and im so satisfy all in all..its all worth it we will come back again❤️❤️❤️
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking time to share a review about your stay at Hilton Kuwait Resort. It is great to know that you had an amazing experience at the restaurant. We are glad that you enjoyed the nice view, ambience and more importantly the service our team provided. We also shared your positive remarks with the team. We hope we can welcome you back soon. Best regards, Fady Iskander General Manager
Saahdas S
Lưu trú vào thg 8, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 4 thg 9, 2024
Having visited this place several times me and my family really enjoyed the coffee and cookies along with at lobby Sushila was the best as always she’s the inspiration hard worker my family is always happy the way she treat us this hotel is the best all over the Kuwait we love to be here especially in the morning. Thank you all of you
Dịch
Phản Hồi Từ Khách Sạn: Thank you for posting a review about your stay at Hilton Kuwait Resort. We are glad that you and your family enjoyed your experience at the Songbird Cafe. It is great that Sushila were able to meet your expectations by providing an outstanding service throughout your visit. We also shared your positive remarks with her and the team. Thank you again and we hope we can welcome you back soon. Best regards, Fady Iskander General Manager
Tài Khoản Khách
Lưu trú vào thg 8, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 2 thg 9, 2024
We booked 2 villas and facing sea side beach was clean and pool is very nice appreciate assist from Magdy at reception during night and his kindness while smiling and giving all required assistance food was great and stay wonderful all hotels not like Hilton
Dịch
Tài Khoản Khách
Lưu trú vào thg 8, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 2 thg 9, 2024
The best stay Hilton peaceful place and quite for families and kids Mandy was helpful and always assisting me thanks Hilton team beach was clean and pool is nice while I enjoyed the stay thank you see you next month shookran Magdy for everything
Dịch
Amira A
Lưu trú vào thg 8, 2024
Một mình
5.0/5
Nổi Bật
Đăng tải vào 1 thg 9, 2024
I lovely welcoming service by Ms.sushila who served us with us very consistently. The views was beautiful. Very claiming and relaxed atmosphere and comfortable sitting throughly enjoyed and would definitely recommend this place. See you soon again.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for posting a review about your stay at Hilton Kuwait Resort. It is great to read your satisfaction with the service provided by the team. We have also recognized the effort of Sushila to consistently provide outstanding service. We are also delighted that you had a calming and relaxing ambience that created a comfortable ambience. We are looking forward to welcoming you back soon. Best regards, Fady Iskander General Manager