Mandurah Motel and Apartments

Never ever again vail...... Charmaine wow and the resident for 1r years can all ......... Only person that helped and I didn't get gsighted from was Maddi sad that even then staff hate the manager I U deratand U derr pressure but she swore At me about my food Gail diid I told her it's not the fridge broken it's the sockets I promise she then stormed out threw the other fridge near a bin and I tested the next day Nd it worked so she gave me. Room half full with a puddle that stinkike dirty washing and a..terd ok also the lady that's lived here for 13 years has been a great help but we so much attitude I just don't get why this place is it like it was eight years ago absolutely skates will 900 dollar spent four nights in a hotel that's stinks in the power keeps cutting out every three hours love it

Since our last visit the small resort has improved yet again. The BBQ area is better and the gardens are very well kept with an inviting pool. Rooms are clean and tidy and they still have a great Restaurant upstairs. Easy parking and all in all great if you prefer a smaller place to stay

We have stayed here alot over the years and can say the outside area is THE BEST it has ever been with a fortune having been spent in paved areas and flower beds. No more mini golf which is good as the area is fully paved now making it much safer. Didnt see any Drug Dealers and never have. They have the BEST RESTAURANT in town which is why we stay here. Yes the rooms need updating BUT for the price you cannot complain as most of the rooms are privately owned. Our room did not have a extractor fan working in the bathroom or an outside light working at rear but thats not the end of the world

Stayed for 1 night with my mum and 9 year old son. Upon opening the door to the unit, there was a smell, like stale cigarettes/old people. Wasn’t the cleanest place which is a shame because it definitely has potential to be great. Shower head could be better, they need the big rainwater shower heads and glass screens instead of curtains. Units as a whole need to be updated. Having said that, looks like they are doing improvements around the pool area.

We were recommended to stay here as it was supposed to be quiet and relaxing only to find the total opposite. We stayed in apartment 16 on Saturday the 7th May 2022. We had been to a 70th Birthday that evening, when we arrived back at the unit at 9.30 we were confronted with blaring music coming from apartment 15 next to ours. At 10 pm the music was getting louder at 11pm my partner knocked on their door and ask for the music to be turned down which they did for all of 5 minutes and then continued on until 2-30am. We made numerous calls to reception leaving messages for the to address the problem, the number for security was not connected so we eventually called the police but was told that they were too busy to come out. When we checked out the manager was not interested at all and told us that they cannot control what goes on and that we should have called the police we told her that we did we then ask to be refunded she then told us that it was not her problem that we had no sleep or that there was no one to call to address the problem and refused a refund. Both Charmaine and Gail were both extremely rude and have the worst customer service the I have ever come across. Bathroom is old with mould in the grout, the shower was so small that a large person would hardly fit. The only positive that I could say is the linen was clean and fresh.

We have a yearly visit to Mandarah as my granddaughters love it there and have stayed at other resorts. This year we chose the Mandarah motel and apartments as the photos look great , especially the pools, which the girls love. On our first day there we went to the pool, there was no one else there and the girls were enjoying a swim. A woman came over and chatted, she did not introduce herself, but seems like a member of staff , and was wearing some badge on a lanyard, she was basically giving us a pep talk about pool etiquette and behaviour, ie no jumping in, no swearing, considerations of other guests, I didn’t have a issue with this as I don’t like bad behaviour , we followed advice and the girls did not once jump in the pool. We enjoyed our first day and evening, however the 2 nd evening there was a party in the apartment adjoining ours. We were unable to sit outside as our outside area was next to the party, loud music and drinking which went on until midnight, then continued inside the apartment with arguing and swearing until 3 am. We did notify staff around 9 pm, not as a complaint at that time , but asked if there was another apartment as we had children, unfortunately there wasn’t . I then advised staff and manager when we checked out in the morning, also there was a party in the day which isn’t a problem however we were unable to use the facilities tennis / crazy golf, then the party in the evening together ruined our 2 nd day , had we not have been travelling from overseas I’d have put the girls in the car and left . The manager did however tell us that the women who was giving us behaviour advice had no right to !!!! people / kids are expected to have fun in the pool. She wanted us to write a email about this , she was more concerned about the women giving advice then the party / noise / swearing until 3 am. On top of this I happened to move the cushion on the sofa and there was so much filth underneath. On a positive note the pool is lovely, the location is great, and we love Mandarah, would we stay at the motel and apartments again NO !!! Sorry guys