Tài Khoản Khách
5 tháng ba, 2024
Although the hotel occupies prime real estate and is built to generous proportions, it is one of the dirtiest hotels we stayed in. The housekeeping and maintenance was abysmal. The staff are polite and helpful but totally untrained. All the people in our group complained bitterly about the cleanliness and had to ask the housekeeping to clean rooms specially. But rooms, windows, glass panes that have not been cleaned properly for months cannot be cleaned properly in an hour or two. Obviously the hotel does not have a professional housekeeping supervisor nor somebody to make sure that all lights, switches and appliances are working properly. I gave details feedback to the manager who was very polite and acknowledged my comments but it was clear that he did not have the faintest idea of how a hotel should be managed.
Dịch