Tài Khoản Khách
12 tháng năm, 2024
The hotel is quite run-down. Upon arriving at the lobby on the day of check-in, one might initially think, "wow!" However, unfortunately, that's about it. The hygienic conditions in the hotel (including some disgustingly unhygienic guests' fault regarding the toilets in the lobby and restaurant area) are at the lowest level. Additionally, there are safety-related deficiencies that I have reported to the hotel but have not received a response to until today. The emergency exits on the floors are cluttered with carts used by the cleaning staff, making it impossible to pass through in a serious emergency. The corridors leading to the rooms, especially in front of my room, were heavily soiled, and I had to complain several times on different days before someone finally ordered the floor to be vacuumed. In the first room I was given, the air conditioning only seemed to work for about half an hour at a time. After that, it displayed the code CH53, as many others have also described here. Water leaked from the shower cubicle, reaching the hallway of the room. The toilet was not even touched or cleaned. I tested this multiple times. Daily use items like towels were not replenished or not properly replenished. The minibar was only restocked upon request. It felt like I had to bring attention to something going wrong with Guest Relations once a day. Unfortunately, despite the numerous reports, nothing ever changed. There were just constant apologies. The following employees in the restaurants have stood out to me exclusively in a positive way: -Halim Gül (always has a smile ready for the guest and accommodates all guest requests). -Sevda Tan (extremely talented young aspiring chef with an incredible attention to detail). The following employees at the bars have stood out to me exclusively in a positive way: Hülya Sahin, Ferdi Sonkaya, Melik Firat Simsek, Berat Bey, Sılanur Hanım, Kader Hanım, Ahmet Bey. Constant apologies were made in response to all complaints. Once, I was offered a room change, which I accepted. My tour operator was informed that I would receive a better room category, which is not true at all. Additionally, it was stated that I would receive fruit and a bottle of wine. I sent the wine back immediately, as I do not consume alcohol, and the fruit plate consisted of a selection of fruits that I could have easily taken from the buffet at any time. Furthermore, dirty cutlery was placed with it. That was the last straw; they did not address the many other shortcomings. The outdoor pools are not heated and consequently are ice-cold, at least during my stay. Furthermore, a hotel informant revealed to me that the indoor pool is not cleaned at all, as the responsibility between the spa and the hotel has not been agreed upon. In my opinion, the beach area of the hotel is large enough, but it's evident that everything is quite dated, especially concerning the furniture and the cushions on the sun loungers. There's only a limited selection o
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