Tài Khoản Khách
8 tháng ba, 2023
A very dissapointing stay, the pool is not temperature controlled, and was very dirty, so unusable. Only 3 sun loungers for ALL guests is absurd, and they, and all the tables and chairs were very dirty. A constant stream of delivery drivers bringing food to the Spa staff is a bad sight, and the entire pool area was extremely dirty for our entire stay. The hotel is used for parties every night, this resulted in very loud booming noise, making sleep very difficult. Scenes of drunken men and women fighting with, or being controlled by security staff in reception and outside the main doors is a disgrace. A locked fire door to separate party goers from hotel guests for several hours a day is extremely unsafe for those of us on the affected floor. Many rooms and corridors smell of smoke, and several guests were moved more than once to avoid the smelly rooms. The bed mattress and the pillows were VERY hard for ALL our party, with reception being unable to remedy the situation, so sleep was very difficult overall. The reception staff tried to be helpful, the restaurant meal we had was very nice, and the rooms are clean and spacious, hence my 2 star review...but in reality this is the worst hotel we've ever stayed in while visiting The Middle East regularly in 20 years.
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