Desmond Hotel Malvern, a DoubleTree by Hilton

服務：不錯 環境：安靜 設施：齊全

This was a good stay! We stayed here for a family wedding. The hotel is beautiful and the location is great. The staff is incredibly friendly and helpful, they seem to be genuinely happy in their job. The hotel offers an absolutely comprehensive experience. There are several restaurants, a beautiful outdoor patio, pool and small gym. The is a large conference room designed for large gatherings. The lobby is large, inviting and comfortable. My room was perfect, it faced west overlooking the trees and with an amazing view of the sunset. Everything I needed was right there. A special shout out to Jill and Kay!

Great hotel for a local stay in the West Chester area. Very friendly front desk team made us feel very welcomed, rooms are clean and like new, hallways also clean and like new. Very pleasant, it’s the best hotel we have found in the area. Easy parking, good breakfast. Convenient location.

My husband and I booked this hotel for a romantic night away from the kids, and it definitely delivered! We were greeted by a friendly staff member upon check-in, and our room was beautiful, clean and well appointed. However, within the first half hour of settling in we realized that we were smack dab in the middle of a kids' hockey team with their families, kids loudly running up and down the hallway. Not a huge deal, but I called down to the front desk to see if there was any chance that there was a room available in a quieter spot. Not only did the manager apologize for the noise and put us in a different room immediately, but he upgraded us to a larger room and comped us two rounds of drinks, absolutely above and beyond! Fork and bottle was a delightful romantic spot for dinner and the food, although priced a little on the higher end, was absolutely delicious (and service was wonderful there). Overall a fantastic experience, we will definitely be back.

One of the nicest hotels I have ever booked. A wonderful experience. If you're ever in the area, book this hotel. There is no reason to go anywhere else. Fabulous!

Pros: the location is great, many options around, seemed like a safe area near a lot of corporate parks. The staff was friendly and easily reachable. The TV was phenomenal and featured a swivel making it easy to connect HDMI for things like Firesticks. Room service has a fair menu, the food was good, veggies fresh and was delivered super quickly. Cons: The room itself did not meet my expectations for the Hilton family. The building was old, carpets were old, and while the main conference areas were impressive and well cared for and they had some gorgeous patio areas, the room I had seemed neglected. The pillows were hard feather style and seemed well used. The hairdryer was so old the print was wearing off. I booked a two night stay and the teeny shampoo bottle was only enough for one. The sheets and linens were clean and fresh but the comforter underneath had a stain on it. The mattress were stiff and springy and the furniture in the room was old with the finish wearing away. In the double queen room, the bathroom was so small that the door practically touched the toilet, and there was no steam vent. This is also one of those places where the A/C unit is built into a corner of the room and extremely loud. When it blows, it’s directly at the bed and in your face. The walls were thin, doors were loud and I could hear people talking in the halls. Lastly, normally all the Hiltons offer some kind of breakfast Buffett there was nothing, I could barely get coffee, and it was terrible coffee, they didn’t even offer flavored creamer. Also, a microwave would have been helpful. And my key stopped working in the middle of the second evening causing me to roam up and down the halls in my pajamas and no shoes.

Great location for our stay in the Philadelphia/Valley Forge Area

Excellent locale- great beds, and bedding, nice restaurants, pool, and accommodating staff. Cold beverages without going to the bar. Parking is well lit, and plenty of it. Rooms with a balcony are the best if you like to be able to open a window .

Great wedding host! My son got married there Labor Day weekend and the mgmt and staff couldnt have been better. Setup. Ceremony. Reception. Food. Sunday breakfast. All went great. Family and guests also stayed at the hotel and enjoyed (with 2 other weddings - not crowded at all) Reach out to Kevin Kessler if you need service.