Boutique Urban Madrid Serrano

This is a SCAM. The people working here are absolutely there to take your money and treat you like you are simply *****. I have visited more then 35 countries and stayed in many places, from expensive hotels to airbnb and hostels sharing rooms. But this is way the worst place I even been. To start the reception is open only until 23:00 if you happen to do your check in after that hour, even if is just 5 min later, you will have to pay a penalty of 50€ which is not stayed in the Terms and Conditions. You will have to pay a doggie guy coming in a car with his girlfriend the 50€ in cash or card BUT without getting any receipt. After refusing to pay as I am Spanish and I was gonna call the Spanish police, he agreed to checking us in. Into a room that was with dirty towels and no air conditioner in the middle of August in Madrid! Thanks to Trip.com we got moved to a better room, and Trip helped us on every moment of this nightmare of experience. To end with this on the checkout the guy forced us to have him our details as his boss want to talk to us to pay the 50€, and now they are harassing us to pay. Well… we are not only going to not pay but we are opening a formal case with the Spanish institutions as this is a SCAM and your personal security, money, GDPR could be in danger if you stay in this property.

Petit déjeuner nul et le nom de l’hôtel n’est pas affiché à l’entrée mais la chambre est bien

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