Ayz Princesa-Auto Check-in Property

There was a few hurdles to jump for this one But great Clean the showers although shared pumped The room is very small So close to the metro Would stay again

muy buen hotel, recomendado❤️

This one had different sides to it. It is relatively cheap, while being quite well located, and being pretty neat. Price is down thanks to shortcuts on staff (self check-in) and facilities. I stayed 5 nights and had some € 75 a night. It was a new experience to arrive at a non descript door on a busy street, to be opened by a magical URL sent previously. Let's go through some topics. No luggage-storage, as there is no staff, and it isn't facilitated any other way. - This was my primary concern in advance. Very unpractical when arriving before 15:00, or leaving after 12:00. It made me consider another option. - It would be simple to put lockers in the hallway, and enable the lock on the outer door during the day of arrival and departure. Communication at first very annoying. - My simple repeated question by e-mail about that storage: no answer, only shoving off to a chatbot, or completely ignored. - They NEVER answered the phone, only BS-message that 'their agents are busy'. While this is supposed to be for emergencies. Human contact possible after all. - The chatbot turned out to be able to connect to an actual human being. Do a Turing-test first! But it was a relief to get an actual response. - Needed that twice because of a faulty drain-cover in my bathroom, exposing nasty screws which wounded my foot. There was a pretty prompt response, but it needed 2 calls before it got somewhat fixed. - It remains worrying to be completely dependent on a data connection by phone. I had some trouble with that, the building's WiFi had to help me outside the front-door. There would be an intercom at that door, but I haven't seen it. Location quite convenient. - Bordering centre of town. Old town and palace at walking distance. - Very close to the metro, 20 m! Alternatively just walk to or from the Plaza de Espana. Convenient as I didn't use any buses, but the metro was a good way to get started or get back. - Restaurants nearby. At least various fast-food and a cafeteria on the nearby square towards Plaza de Espana. Also consider VIPS for a decent meal. Room - Pretty new, neat, and clean. - Needs some pegs on the walls. - Major flaw: though the doors have a keypad, one can't use a code. One always has to take a phone out, or leave the door open. Even when just going to the toilet. One can't take a shower and leave the phone on a charger. And can't even properly put it somewhere in the bathroom. It would be simple to automatically assign a code by the hotel, or let the guest choose one. The locks even seem intended for the latter by a slide on the inside. I didn't get that working though. - Second flaw. Rooms are quite noisy. Doors badly close, walls are thin. I don't want to hear what's happening on the toilet despite 2 doors in between, or hear my neighbour snoring, or worse. See the picture for the laughable doors. Bathroom - Shared. Multiple on the corridor. - Also neat. - Seem to be cleaned every day. - Need to add a small shelf in the shower,

A los dos días de haberme hospedado me envían el cobro de 5 euros porque dicen que me llevé un alfombrín de baño, alfombrín que nunca existió, que yo nunca vi en esa habitación y que nunca utilicé. Reclamo en el formulario y no obtengo respuesta, trato de presentar queja y la página “curiosamente” pone error, traté de enviar su respuesta más tarde. Adjunto fotos, tengo el vídeo de cómo dejamos la habitación impoluta, con todo recogido y tal y como lo encontramos porque cada vez que viajo esa es mi filosofía. De vergüenza que no respondan y que hagan un cargo falso a mi tarjeta, no sé si es una práctica habitual para estafar a los clientes, pero que ese alfombrín nunca existió en lo que me hospedé estoy más que segura y el hecho de que no te dejen rellenar el formulario, de que el teléfono no te permite llamadas y no tengas cómo contactar para reclamar es totalmente ilegal y en contra del consumidor.