Sheraton Grand Macao

I recently had the pleasure of staying at Sheraton during a weekend getaway, and I must say, it exceeded all my expectations. From the moment I stepped into the lobby, I was greeted with warmth and professionalism by the staff, setting the tone for a fantastic experience ahead. The ambiance of the hotel is one of refined elegance, with tasteful décor and soothing lighting that instantly put me at ease. The check-in process was swift and efficient, and I appreciated the attention to detail in ensuring my preferences were noted. Upon entering my room, I was greeted with a stunning view of the city skyline. The room itself was spacious, impeccably clean, and thoughtfully appointed with modern furnishings and amenities. The bed was incredibly comfortable, providing the perfect sanctuary for a restful night's sleep. Throughout my stay, I had the opportunity to explore the hotel's facilities, including the fitness center. It's very well-maintained and provided the perfect escape for relaxation and rejuvenation. In terms of location, Sheraton couldn't be better situated. Conveniently located in the heart of the city, it was within walking distance of many attractions, restaurants, and shops, making it easy to explore everything the area has to offer. Overall, my stay at Sheraton was nothing short of exceptional. The combination of luxurious accommodations, top-notch service, and prime location made for an unforgettable experience. Whether you're traveling for business or leisure, I highly recommend Sheraton for your next stay. I know I'll certainly be returning in the future.

入住排大長隊，還好有萬豪會員。晚上六七點了也得等打掃。。退房時限太早了，寄存又排長隊。。沒什麼服務。。位置還不錯

差評！！估計是全澳門最差的五星級酒店了，check in等了兩個小時，晚上十二點才去到房，前台工作工作效率極低，訂的是雙床房，因為少了一個人想換回大床房，居然説衹能換吸煙房，然後希望延長一下退房時間，因為實在耽誤了太長時間，也勉為其難地衹延了一個小時。再説房間裝修老舊，連個usb口都沒有，小冰箱空空如也，反正絕對沒有下一次，這樣的服務哪裡是一家國際五星酒店的該有標準？更何況在如此多星級酒店的澳門

這酒店不知道啥不好，睡不好，各方面環境都挺好的。就是枕頭問題，用二個又太高，如果用一個又太低沒支撐力。1個晚上沒怎麼睡。香港人領不了那個券。

great location to walk to other big hotels, less people and crowded than Venetian. Great and easy to go to the new Londoner for breakfast and coffee

酒店房間很舊，設施陳舊，衞生一般。春節前澳門酒店價格暴漲，衹能説這個2300的還算是便宜的。地理位置可以，門禁卡有問題，刷不了電梯開不了門，服務生説概率是1/10，等人開門等了20分鐘。癱倒～～

不推薦！！別來！！1、沒有minibar，冰箱空的。2、最近大媽旅行團開始了，也沒啥升房機會。3、設施老舊，別的不談了，但是，安全鎖是壞的，上面四個螺絲顏色各不相同，真是千瘡百孔！前台讓我反鎖就行了。這，功能不一樣啊……算了。。4、床頭這個外接的USB兼鬧鐘的設備真的臟到我了，果真清潔不了就換別的設備啊……噁心死了……5、護理包裏不是應該是化粧棉嗎？怎麼是棉花？？第一次見，是我孤陋寡聞了！！6、化粧鏡根本不亮！你用它的話，正好擋住了壁燈的光，更暗！真的是離了大譜。這酒店一整個擺爛啊……確實現在價格不高，但是這個價格也有其他選擇啊，多幾十塊的話你可以選擇的更多！千萬別來啊！！！

根據職員提議因旅客眾多，建議晚飯後才check-in，但晚飯後輪候的人龍比下午時分，還要長，足足等候兩個小時才能完成入住。預先定了非吸煙房間，最後也只能分派到吸煙樓層，職員還說就算我預訂了非吸煙樓層，最終也須因應酒店情況安排。一入房間，對於非吸煙人士入住吸煙房間，簡直貼錢買難受。進入房間後第一時間便是打給前台問有沒有相應對策，答覆當然是沒有，也沒有相應建議，給人感覺就是要不就入住，要不就放棄住宿，畢竟酒店已經收款。貴為五星國際品牌，簡直當之有愧。 不會推介此酒店給任何人

非常差，目前為止住過最差的喜來登，甚至比不上內地的商務酒店……房間要啥啥沒有，衞生也不咋地，水龍頭都沒擦乾淨，設施很落後！差到連照片都懶得拍那種