Các đánh giá Steigenberger Achti Resort Luxor

Phản Hồi Từ Khách Sạn: Thank you for your positive feedback! We're glad you found the room clean, comfortable, and good value. We hope to welcome you back soon!

Phản Hồi Từ Khách Sạn: Thank you for your kind words! We're glad you appreciated our friendly staff and well-equipped facilities. We look forward to welcoming you back whenever you have the chance!

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience with us! We’re so glad you enjoyed the beautiful Nile view — it truly is something special. We're also happy we could accommodate your early check-in and that it added comfort to your stay.We appreciate your helpful tips for future guests regarding transportation and room preferences. Your feedback is valuable, and we’re always looking to make our guests' experience as smooth and enjoyable as possible.We hope to welcome you back again soon for another great stay by the Nile!

Phản Hồi Từ Khách Sạn: Dear Samir,Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay and especially appreciated the view of the Nile, the value for money, and the attentive service from our team. It’s great to know your room met your expectations and that you found a peaceful retreat with us amidst the energy of Luxor.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Thanks and Kind Regards

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you had an exceptional stay and enjoyed our prime location near the Luxor Temple and the Valley of the Kings. We look forward to welcoming you back for another memorable visit!Best regards,

Phản Hồi Từ Khách Sạn: Thank you for sharing your feedback. We sincerely apologize for the discomfort and disappointment you experienced during your stay. We're sorry for the issues with the room, bed sheets, and the behavior of some staff members. This is not the standard we strive for, and we will be addressing these concerns with our team to ensure improvements are made.We’re glad to hear that the cleaning staff were helpful, and we will make sure to recognize their efforts. Your feedback is important, and we hope to have the opportunity to welcome you back for a much better experience in the future.

Phản Hồi Từ Khách Sạn: Thank you for your feedback. We’re sorry to hear that the condition of the room and noise from the air conditioner affected your stay. Your comments have been noted, and we are reviewing the issues with our maintenance team to take appropriate action.We appreciate you bringing this to our attention and are committed to improving the guest experience.

Phản Hồi Từ Khách Sạn: Dear Mothais,Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the beautiful views of the Nile River and the morning hot air balloons. We aim to provide our guests with an unforgettable experience, and it’s great to know you appreciated these aspects of your stay.We do apologize for any inconvenience regarding the airport transfer. Typically, we offer airport transfer services for our guests, and we regret that we were unable to accommodate your request at that time. We will look into our communication processes to ensure that all transfer arrangements are clearly communicated in the future.Regarding the cost of beer, we always strive to provide value for our guests, and we appreciate your feedback as it helps us continuously improve.We hope to welcome you back in the future and provide you with a more seamless experience. Thank you again for your review.

Phản Hồi Từ Khách Sạn: Thank you for your lovely review! We’re so happy to hear you enjoyed the food, service, and location. It means a lot to us that you had a great stay.We’d love to welcome you back again soon!

Phản Hồi Từ Khách Sạn: Dear Kharina,Thank you for sharing your feedback with us. We're glad you found the hotel itself to be nice, and we appreciate your kind comments about the rooms. We're truly sorry to hear that your experience with the food and service didn't fully meet your expectations. We will take your comments about the food options and tipping culture seriously and look into improving both aspects to ensure a better experience for our future guests.We also apologize if you felt uncomfortable with the service provided by our staff. It's important to us that all our guests feel welcomed and appreciated without any pressure. Your feedback will be shared with the team to ensure improvements in service and to avoid any awkwardness in the future.Thank you again for your constructive feedback, and we hope you’ll consider staying with us again. We would love to provide you with a more seamless and enjoyable experience next time.

Phản Hồi Từ Khách Sạn: Thank you for your kind review!We're so glad to hear you enjoyed your 5-night stay with us. It's wonderful to know that our friendly and accommodating team, along with the variety and quality of our breakfast, helped make your visit a pleasant one.We truly appreciate your feedback and hope to welcome you back to Steigenberger Hotel Luxor in the near future for another great stay.

Phản Hồi Từ Khách Sạn: Dear valued guest,Warm greetings from Steigenberger Resort AchtiThank you so much for your wonderful feedback! We are thrilled to hear that everything during your stay was perfect, and we truly appreciate your kind words about Jasmine and the rest of our reception team. We're also glad that Issy enjoyed the cake – it was our pleasure to make her day extra special.We’re happy that you found the facilities and staff to be excellent, and we will be sure to share your compliments with the entire team. It’s guests like you that make our work so rewarding.We look forward to welcoming you back in the future for another memorable stay!Thanks and Kind Regards

Phản Hồi Từ Khách Sạn: Thank you for sharing your detailed impressions. We’re glad you enjoyed our beautiful location by the Nile, the pools, dining options, and garden ambiance. We appreciate your feedback regarding the age of some fittings and will continue working on upgrades to enhance our guests’ experience.We hope to welcome you back for an even better stay in the future.

Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the hotel facilities and the breakfast during your stay. However, we sincerely apologize for the negative experience you had during your checkout.Please know that the behavior you described is absolutely not acceptable, and it certainly does not reflect the high standards of service we aim to provide. Our staff is trained to treat every guest with respect and attention, and we deeply regret that this was not the case during your interaction with Steve. We will be addressing this issue directly with the concerned staff member to ensure this does not happen again.Your feedback is extremely valuable to us, and we understand how this incident impacted your overall impression of the hotel. We hope this unfortunate experience will not overshadow your overall stay, and we are committed to providing a better experience should you choose to stay with us again.Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our service.