Renaissance Lucerne Hotel

NICE PLACE TO STAY AT Renaissance Luzerne Hotel. VERY CONVENIENT FOR SHOPPING.

Hotel room is really nice , got balcony Location is good , walking distance to the station

Locations is good. Service can be better, during the stay air-con spoiled and got downgraded to another lower grade room without apology or compensation.

管理混亂，亂扣費！國內夥伴在定這個酒店時一定要留意扣款方面極為混亂，入住當天因為帶孩子加錢，前台服務生寫的紙條是80歐➕城市税，算下來2天200歐，當天就扣款了，我簽字的。結果我們走的當天早上7點又扣款237歐，中午時分又扣90歐早餐，因為每天行程早，所以沒定早餐，也壓根沒有去吃過早餐。所以在我不知情下扣了2筆費用，衹有第一筆是我簽字並明白的，導致我以為自己信用卡被盜刷，通過信用卡中心才知道都是這家酒店扣的！！！

第一次碰到在不加床情況下，小孩子不能一起入住標準大床房。第一天入住，第二天在沒有告知和允許的情況下，自動扣除信用卡預授權款項。詢問過程中一直推卸是系統問題，服務不友好，非常差的體驗。非常懷疑這個也是萬麗酒店

很差的服務，不講道理的酒店。

地理位置不錯 適合逛商場

Terrible hotel on front of discotheek very noisy , beds are uncomfortable Bad price-quality Not friendly at all Breakfast euro 35 , price -quality is bad Better choose another hotel for over five hundred euro a night The disco in the street was untill morning

The good: -The location is great! There is a park nearby. The train station is just a couple minutes away. Old town was just a few minutes away. Good food and coffee shops nearby. -Our room seemed a bit dated, but was very unique. We actually really enjoyed it despite a couple of things that were not so good. -We were able to get into our room when we arrived at 2:00 -The hotel staff were friendly -We were given a water in our room upon arrival The bad: -The room didn’t have ac. Just hotel ventilation which is controlled by a dial of high, medium and low. Unfortunately it was warm when we were there and the room got very toasty. We had 3 windows in our room which we kept open the entire time to help cool it down. We requested a fan which did help somewhat. -The bed was very firm. So firm that we had a hard time sleeping. The pillows were very flat. We requested new ones which were great. Despite the warm room, we think if it had not been so hot outside, we would have slept better and enjoyed the hotel a bit more. Based on this, we would go back.