Các đánh giá Copthorne Tara Hotel London Kensington

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, particularly in terms of cleanliness and amenities. Please accept our sincerest apologies for any inconvenience caused during your stay.We take cleanliness and the condition of our equipment very seriously, and we are committed to maintaining high standards for all our guests. Your comments will be shared with the relevant team members to ensure that necessary improvements are made.We appreciate you bringing these issues to our attention and hope to have the opportunity to welcome you again in the future for an improved experience.Best regards,Copthorne Tara Hotel, Kensington, London

Phản Hồi Từ Khách Sạn: Dear Veronika,Thank you for your lovely feedback and for choosing to stay at the Copthorne Tara Hotel Kensington.We’re delighted to hear that you enjoyed your spacious superior room, our breakfast offering, and the warm welcome from our team. It’s always a pleasure to know our guests had a comfortable and satisfying stay.We look forward to welcoming you back again in the future.Best regards,Jamila MamadalibekovaGuest Relations ExecutiveCopthorne Tara Hotel, Kensington, London

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your experience. We appreciate your feedback and are pleased to hear that you found the hotel to offer decent value for money with standard amenities and a satisfactory breakfast.However, we are truly sorry for the inconvenience caused regarding your forgotten items. We completely understand your frustration, and we regret that our team did not reach out to you about the items left behind. We agree that communication in such situations is essential, and we will certainly review and revise our post-check-out protocols to ensure that guests are informed promptly if they leave any belongings behind.Your comments about our customer care standards are valuable, and we will use this feedback to improve our service. We sincerely hope you will consider staying with us again, and we will do our best to provide a more positive and professional experience in the future.Best regards, Guest Relations Copthorne Tara Hotel London Kensington

Phản Hồi Từ Khách Sạn: Dear JCEBUBBLES,Thank you for sharing your feedback. We’re delighted to hear that you found our housekeeping team helpful, prompt, and good at their job. However, we sincerely apologize for your experience with our concierge team. We strive to provide knowledgeable and helpful service to all our guests, and we will address your comments with them to improve this aspect of our service.We truly appreciate your feedback and hope to welcome you back for a more seamless experience in the future.Warm regards, Guest Relations Copthorne Tara Hotel London Kensington

Phản Hồi Từ Khách Sạn: Dear Lost Traveller,Thank you for sharing your feedback. We deeply regret that your stay did not meet your expectations. We sincerely apologize for the issues you experienced with check-in, the bed, the shower, and the overall condition of the room. We understand the importance of a comfortable and restful stay, and we are sorry that we fell short in this regard.Your comments will be shared with our team for immediate review and improvements. Please rest assured that we take all feedback seriously to ensure a better experience for future guests.We appreciate your understanding and hope you will give us another chance to deliver a more enjoyable experience in the future.Best regards,The Copthorne Tara Hotel London Kensington.

Phản Hồi Từ Khách Sạn: "Dear Guest,Thank you for your feedback. We appreciate your honesty and understand that our hotel's condition might not meet the expectations of those seeking more modern amenities. We strive to offer a budget-friendly option for travelers looking for a simple place to rest. Your comments are helpful, and we will consider them as we plan for future improvements. We're glad to hear the price was reasonable for your stay, and we hope you'll give us another chance if you're looking for an affordable, no-frills option in the future.Best Regards, The Copthorne Tara Hotel London Kensington Team"

Phản Hồi Từ Khách Sạn: Dear RadJam,Thank you for your kind feedback following your stay in our Standard Double Room at Copthorne Tara Hotel Kensington London. We’re delighted to hear you enjoyed the amenities and the food at our hotel restaurant.We appreciate your comments regarding pricing and are glad you found our rates competitive for the Kensington area.It was a pleasure to host you, and we look forward to welcoming you back soon.Best regards,Jamila MamadalibekovaGuest Relations ExecutiveCopthorne Tara Hotel Kensington London

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your feedback following your recent stay at the Copthorne Tara Hotel Kensington.We’re pleased to hear that you found our team welcoming—especially at check-in—and that you appreciated the value and convenient location of the hotel. It’s also great to know that the nearby train noise wasn’t too disruptive to your stay.We appreciate your honest comments regarding the condition of the hotel. Your feedback has been noted and shared with our management team as we continue to explore opportunities for refurbishment and improvement.We hope to welcome you back in the future and provide you with an even more comfortable experience.Best regards,Jamila MamadalibekovaGuest Relations ExecutiveCopthorne Tara Hotel, Kensington, London

Phản Hồi Từ Khách Sạn: "Dear Guest,Thank you for your feedback. We're delighted to hear that you enjoyed our perfect location, the peaceful atmosphere, and the cleanliness of our hotel. We're also pleased that you found the check-in and check-out process simple and efficient. We appreciate your honesty regarding the hotel's condition and amenities. Your comments are valuable, and we will take them into consideration as we plan future improvements. We hope to welcome you again in the future for another affordable and hassle-free stay.Best Regards, The Copthorne Tara Hotel London Kensington Team"

Phản Hồi Từ Khách Sạn: Dear Dwaraka,Thank you for taking the time to share your detailed feedback following your stay at the Copthorne Tara Hotel Kensington.We are pleased to hear that you enjoyed the peaceful location, the size of your room, and the service provided by Payal. Your kind words will certainly be shared with her.We are, however, very sorry to hear about your initial experience at the front desk. Please be assured that we take such concerns very seriously, as we are committed to offering a warm and respectful welcome to every guest. Your comments have been shared with our Front Office Manager for immediate review and training purposes.Thank you again for your valuable feedback. We hope to welcome you back and provide a fully positive experience.Best regards,Jamila MamadalibekovaGuest Relations ExecutiveCopthorne Tara Hotel, Kensington, London