stevecP5044FS
24 tháng tám, 2021
So I have stayed at this Hotel multiple times in the past. I DJ in London and use this as a base when up from my home (Hastings) so I don't have a 3 hour drive after a long evening. And up until now it's been fine, the hotel is dated but it's clean and I'm happy enough as long as I have a shower and a bed. It does it's job being a cheap and cheerful place to stay and has the bonus of plenty of free weekend parking around Primrose Hill. You can stop reading there if you want positives. So I had a gig on 20th of August 2021 and I happily booked into the hotel at a rate of £52 a night, fine. Except on the DAY BEFORE I got an email telling me that my stay had been cancelled. I was offered alternative accommodation at the International Hotel (also Britannia) a hotel I don't know and an area I don't really know that well either (canary wharf), parking on site was available at £25 per night. Not a charge I wanted added on to my bill. I called the Hampstead hotel and spoke to the staff member who answered the phone, we had a fairly pleasant conversation and I made him aware that I thought it was unfair to cancel at so short a notice and was told they had heard a week before, so why wasn't I told a week ago when it would have been easier to find an alternative? Getting more upset by this I stated that I would change to their alternative but I needed guaranteed parking and I'd stay if they could provide that to me free of charge as a gesture of good will as I was told so late. The receptionist said he would check with the manager and get him to call me back to sort out the booking. Three hours later no one had called me back and time was ticking so I called back and spoke to a new staff member who knew about the issues I asked if he was the boss and he said yes he was. After a chat he sorted a new booking for me and said that the parking was free for me and he'd make a note on the new booking. Happy enough I turned up at the International Hotel on the 20th after a long day at work, tired after a 3 hour drive to the venue and expecting everything would be sorted. Parked my car and went to reception. Booked in no problem and then Parking. After speaking to the manager of the International the receptionist told me that was something that has never been done, there were no notes on the booking and they couldn't offer me that at all. So, the 'manager' at Hampstead clearly lied to me and instead of a £52 stay I was instead charged £73, £21 for the parking. Plus the extra for petrol to and from my even. To say I'm unimpressed is an understatement. I would have paid less for a better room nearer to my event had I the option and the time to do it. A shame how they treat their repeat customers. I won't be staying here again as I can't trust them, a shame.
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