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An Ray
Phòng Đơn Hạng Sang
Lưu trú vào thg 1, 2025
Người đi công tác
9 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 28 thg 2, 2025
Lovely hotel. Small rooms but clean, cosy and everything is there to enjoy your stay. Close to Hyde park and not to long to walk to centre.
Dịch
Phản Hồi Từ Khách Sạn: Dear An Ray,Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay at our hotel and appreciated the cleanliness, coziness, and convenience of our location. We're also glad to know that you found the proximity to Hyde Park and the city center to be convenient.We hope to welcome you back again soon for another enjoyable stay!Kind regards,Mihaela MGrand Royale London Hyde Park Team
Carola Blomgren
Phòng Ba Người Gia Đình
Lưu trú vào thg 1, 2025
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 16 thg 2, 2025
It was Great. So much history . Best breakfast. Made my birthday perfect with boloons choclate and very helpfull friendly serviceminded staff . Comfy beds. So beutiful enviromåent. WE WILL BE BACK.
Dịch
Phản Hồi Từ Khách Sạn: Dear Carola,Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a memorable stay and that we were able to make your birthday extra special. It’s great to know that you enjoyed the history, the breakfast, and the comfort of our beds.Your kind words about our staff mean the world to us, and we will be sure to pass along your compliments to everyone. We're so happy that the environment of the hotel made your experience even better.We look forward to welcoming you back in the future! Kind regards,Safiia NThe Grand Royale Hyde Park Team
Oriscia
Phòng Đôi Cao cấp
Lưu trú vào thg 12, 2024
Một mình
1 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 30 thg 1, 2025
Great accommodation, from check in to check out. Close to shops, restaurants and trains. Highly recommend
Dịch
Phản Hồi Từ Khách Sạn: Dear Oriscia,Thank you so much for your kind words.We are thrilled to hear you had a great experience and enjoyed the location. We hope to welcome you back soon.Kind regards,Kanisha RodriguesGrand Royale London Hyde Park team
Irwan Zulkefli
Phòng Đôi Cao cấp
Lưu trú vào thg 12, 2024
Một mình
15 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 22 thg 1, 2025
It's a lovely hotel in a fantastic location, with easy access to public transport and situated in a safe area. The staff are incredibly warm and welcoming, and the beautifully decorated lobby adds to the charm. The service is excellent. The rooms are comfortable, though a bit on the smaller side, which can be challenging if you're handling a large suitcase.
The walls are a bit thin, and the curtains could use some fixing. The room design I had was a little unusual, with stairs inside. That said, overall, it was a good experience!
Dịch
Phản Hồi Từ Khách Sạn: Dear Irwan Zulkefli,Thank you so much for your thoughtful and detailed feedback.We are delighted to hear that you enjoyed the hotel's location, the warmth of our staff, and the charm of our lobby. We truly appreciate your kind words about our service and comfort.We also value your constructive comments regarding the room size, soundproofing, and curtains, as well as the unique design of your room. These insights help us identify areas where we can improve to enhance our guests' experience. We are so glad you had a good stay overall, and we hope to welcome you back for an even better experience in the future!Kind regards,Kanisha RodriguesGrand Royale London Hyde Park team
Tài Khoản Khách
Phòng đôi Deluxe
Lưu trú vào thg 12, 2024
Vợ chồng
1 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 20 thg 1, 2025
Staff were very friendly and helpful. Went out of their way to seat all of us together at breakfast as we were a group of 5 couples.
Rooms as others said were very small. Would have been better if heating was put on in rooms before our arrival as rooms were freezing. Our shower cubicle was minute. Luckily we were not big people or would have struggled to shut the door .
We loved the decor in the main hotel, lots of original features and history.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for taking the time to share your experience at Grand Royale London Hyde Park. We are delighted to hear that our team made a positive impact on your stay and that you appreciated the effort to seat your group together at breakfast. Our staff always strives to make our guests feel welcome and comfortable, and it's wonderful to know they were able to assist you in this way.We sincerely apologize for the issues you encountered with the room size, heating, and shower cubicle. We understand how important it is to have a comfortable environment, especially when traveling as a group, and we will certainly take your feedback into consideration as we continue to improve our accommodations. We are so pleased that you enjoyed the decor and the original features of the hotel. We take great pride in the history of the building and are happy it added to the overall charm of your stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon!Best regards,Mihaela MGrand Royale London Hyde Park Team
Người Dùng Ẩn Danh
Phòng Đôi Cao cấp
Lưu trú vào thg 12, 2024
Vợ chồng
8 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 4 thg 1, 2025
The hotel location is so good and the service is not bad. The staff asked us if we needed some hot water when we were checking in, he is so nice. But the toilet inside the room was so small, and it took me so long to take a shower and wash my hair. We may choose the hotel again only if we book a larger room.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our hotel’s convenient location and that you appreciated the service provided by our staff, especially the attention to detail during your check-in. We will be sure to pass along your kind words to our team.We sincerely apologize for the inconvenience you experienced with the size of the bathroom. We completely understand how important comfort and space are when staying with us. We will certainly take your comments into account as we strive to improve the guest experience.Thank you once again for your feedback, and we hope to welcome you back in the future.Warm regards,MihaelaHotel ReceptionistGrand Royale London Hyde Park
Tài Khoản Khách
Phòng đôi Deluxe
Lưu trú vào thg 11, 2024
Gia đình
1 đánh giá
3.5/5
Đăng tải vào 24 thg 12, 2024
Hotel Review
I had a very disappointing stay at this hotel. First, the bathroom was poorly maintained: the trash bin was broken, and the faucet was faulty, spraying water directly onto the power outlet—an obvious safety hazard.
Despite noticing that my family was struggling with three large suitcases, and despite having other rooms available, the staff assigned us a room on the 7th floor. This room required climbing additional steps after exiting the elevator, and the room itself even had stairs inside. Such a layout is extremely inconvenient for anyone with heavy luggage or mobility challenges.
The room was also uncomfortable. The heating system didn’t work, and the low-quality blankets made it very cold and difficult to sleep at night. Even though we booked a deluxe double room, the space was so small that I suspect we may have been given the wrong room type.
Additionally, the hotel entrance has a large step that everyone must climb to access the lobby, making it unfriendly for guests with large suitcases or limited mobility.
As we were only staying for two nights and already burdened with a lot of luggage, we didn’t request a room change, but the overall experience was far from satisfactory. Do not be fooled by the hotel’s glamorous lobby photos—they are misleading.
I cannot recommend this hotel based on my experience.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to leave a review about your recent stay at our hotel. We are sincerely sorry to hear that your experience fell short of expectations.We appreciate you bringing these issues to our attention. We understand your frustration with the malfunctioning bathroom fixtures, the inconvenient room assignment, the inoperable heating system, and the lack of accessibility features. This is not the standard of service we strive to provide, and we will be sure to address these concerns with the appropriate departments.We are particularly sorry that you were assigned a room that was not suitable for your needs. We will investigate why this happened and take steps to ensure it does not occur again.We regret that the glamorous lobby photos did not reflect the reality of your room. We will revisit our marketing materials to ensure they are accurate and up-to-date.We value your feedback and will use it to improve our guest experience. We hope you will give us another chance to show you the true hospitality of the Grand Royale Hyde Park Hotel.Sincerely,The Grand Royale Hyde Park Hotel Team
Tài Khoản Khách
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 11, 2024
Một mình
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 22 thg 12, 2024
The mince pie and mulled wine in reception was a highlight I just say. The building is beautiful and the location is brilliant! For full review TikTok @measisk for video :) great little hotel for great price in London.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for your kind words! We are delighted to hear that you enjoyed the mince pie and mulled wine in the reception, as well as the beauty of the building and the convenient location.We are also grateful for your mention of our TikTok account. We appreciate your support and encourage others to check out our videos for more information about our hotel.We hope to welcome you back again soon and provide you with another enjoyable stay.Sincerely,Hazel Silveira The Grand Royale Hyde Park Hotel Team
MaryAnn Giron
Phòng Đôi Cao cấp
Lưu trú vào thg 11, 2024
Gia đình
3 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 18 thg 12, 2024
Love how the hotel.maintained the architectural design and old yet elegant design, from walls to ceiling, the staff were friendly&helpful
Dịch
Phản Hồi Từ Khách Sạn: Dear MaryAnn Giron,Thank you for sharing your delightful feedback! We are thrilled to hear that you appreciated the architectural design and the elegant ambiance of our hotel. Our team works hard to preserve the timeless charm while offering modern comforts, so it is wonderful to know you enjoyed this balance.Additionally, we're very pleased that our staff made a positive impression. We take great pride in providing attentive and friendly service, and it means a lot to hear that you felt well cared for during your stay.We truly appreciate your kind words and hope to welcome you back to our hotel for another memorable experience.Warm regards,Mihaela Grand Royale London Hyde Park Team
Veronika Str
Phòng Đôi Cao cấp
Lưu trú vào thg 12, 2024
Người đi công tác
33 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 23 thg 1, 2025
Nice and reasonably priced hotel.
The rooms are small, but ok.
Dịch
Phản Hồi Từ Khách Sạn: Dear Veronika Str,Glad to hear you had a good experience!We hope to welcome you back in the near future.Kind regards,KanishaGrand Royale London Hyde Park team
XTRM
Phòng Đơn Hạng Sang
Lưu trú vào thg 10, 2024
Một mình
8 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 21 thg 11, 2024
A beautiful reception, staff are very friendly and accomodating with early luggage arrivals. Bar staff Yula is fantastic and put up with my crazy mind. Room was warm, small but comfortable enough for one person Bathroom is exceptional... I do not understand the bad reviews. These are just finicky people.
Dịch
Phản Hồi Từ Khách Sạn: Dear GuestThank you for your kind words!We’re thrilled to hear that you enjoyed your stay at the Grand Royale Hyde Park Hotel. It’s wonderful to know that our staff, made your experience so positive.We appreciate your understanding regarding the room size and hope that the exceptional bathroom compensated for it.We're always striving to provide the best possible experience for our guests. We’ll share your feedback with our team, especially Yana.We hope to welcome you back to the Grand Royale Hyde Park Hotel soon!Sincerely,Hazel SilveiraThe Grand Royale Hyde Park Hotel Team
matteopaga
Phòng đôi Deluxe
Lưu trú vào thg 1, 2025
Người đi công tác
6 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 12 thg 2, 2025
Nice note, breakfast top!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for your kind words! We’re so happy to hear that you enjoyed the breakfast. Your feedback means a lot to us, and we’re always here to ensure your stay is as comfortable and pleasant as possible. We look forward to welcoming you again soon!Kind regards,Safiia NGrand Royale London Hyde Park Team
Vasilisalook
Phòng Đơn Hạng Sang
Lưu trú vào thg 8, 2024
Một mình
20 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 9 thg 10, 2024
The hotel has an adorable Victorian vibe (I was hoping to be bitten by a vampire there).
Dịch
6/7
Phản Hồi Từ Khách Sạn: Thanks for staying with us. We appreciate your feedback!
Tài Khoản Khách
Phòng đôi Deluxe
Lưu trú vào thg 1, 2025
Gia đình
1 đánh giá
3.2/5
Đăng tải vào 17 thg 2, 2025
Location is excellent with fantastic access to Underground less than 2 mins away. Staff super friendly and lobby/ reception very nice and as expected. The rooms and beds were tiny and uncomfortable and had very creaky floorboards. You could also hear the floor above every time there was a single movement. The bathroom shower rail had come off the wall exposing rusty screw fixings and there were broken floor tiles. We were disappointed with the room and had a terrible night's sleep. Certainly not the 4* it boasted to be and would not recommend.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our prime location and the friendly service from our team, as well as the design of our lobby and reception area.We sincerely apologise for the discomfort you experienced in your room. We take your comments regarding the room size, noise, and bathroom issues very seriously, and we understand how important a restful night’s sleep is. Please rest assured that we are addressing the maintenance concerns you’ve mentioned, and your feedback will help us improve.We value all our guests’ opinions and are committed to making the necessary improvements to ensure a more comfortable experience in the future. We hope you will consider staying with us again and allow us the opportunity to provide you with a better stay.Kind regards,Safiia NThe Grand Royale Hyde Park Team
Tài Khoản Khách
Phòng đôi Deluxe
Lưu trú vào thg 1, 2025
Vợ chồng
1 đánh giá
3.5/5
Đăng tải vào 11 thg 2, 2025
Room was so cold , radiator did not work and the air con on warm mode didn’t help heat the room much, also some holes on boards by windows creating a freezing draft . Room very dated , bathroom sink huge crack in it . The place really could do with a lick of paint and updating.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,We are sorry to hear about the issues you faced during your stay. There were some significant comfort concerns with the room heating and overall condition. We will take note of your feedback and address those issues with the needed updates and repairs. I hope your next experience is much more comfortable. We look forward to welcoming you back. Kind regards,Kanisha RodriguesGrand Royale London Hyde Park team