Tài Khoản Khách
ngày 17 tháng 10 năm 2023
They must stop calling themselves 'Boutique'. If you get assigned Room number 4, I highly recommend you to run away. It was my third time to be Gili Teak Resort and it was very unpleasant experience that 4 nights I spent here this time. The very first day, super bad smell(like pee smell) came from the room. It was very strong, and also there were very annoying and loud noise came from bath room(I shoot multiple videos). Because of those two reasons, me and my sister could not sleep at all, so I asked them to change room. The staff called Nelly, she promised me to change room next day. I kept asking her whether it is already confirmed from the manager, and she said she got a confirm from her manager. When Tomorrow comes, the other staff who is called Hery, he said he had been informed of what happened last night. so I told him I had finished talking to Nelly last night, and had agreed to change room, so it is not a problem anymore. But Hery said she hasn't been told that. I was told to change rooms, so I got up at dawn and packed everything, and I had to leave the room right away because I had a reservation for a snorkeling tour in the morning. So I told him to contact his manager, he knows the situation. Before leaving the accommodation for the tour, I asked him again if he had contacted the manager, and he clearly replied that he had been contacted and confirmed about changing rooms. But about 30 minutes later, I was on the boat for a snorkeling tour when he called and told me he contacted to his manager, and changing rooms is unavailable. I was really angry, but I was on tour and didn't want to spoil the mood of the trip, so I asked him to talk about it later, but he asked for five minutes, and for five minutes, he said his manager told him not to change rooms, and he said, full of excuses. When I asked what was the promise you guys made last night, He answered something completely out of context, like Nelly is not a manager which is I know btw, and gave me weird answers as if he didn't understand English. I was very disappointed and angry, but I put up with the idea that my holidays were more important. After a day like that, all the staff at Gili Teak Resort stopped talking to us, never checking what it was like last night, and whether the noise and smell were okay. It was like, they didn't check room condition on purpose because they knew what feedback would come if they asked us a question. Then for the remaining three nights, my sister and I spent very disappointing time due to the noise in the bathroom, the smell of the room, and the broken auxiliary facilities (even the window blinds are broken and won't go up). It had been a good accommodation that I visited every time when I went to Gili Trawangan, but I'm sad that it's gotten worse. I'll never visit again.
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