Arcadia Resort Hainan

Đây là khách sạn lần thứ hai tôi đến khách sạn này, tôi rất thích bãi biển ở đây yên tĩnh thích hợp để thư giãn trong các kỳ nghỉ. Môi trường khách sạn cũng rất tốt, sạch sẽ và yên tâm, đặc biệt là mấy chị quầy lễ tân rất nhiệt tình. Bữa sáng rất phong phú và bọn trẻ rất thích. Chúng tôi sống trong một phòng gia đình có 3 người, và tôi nghĩ ngủ 4 người cũng được. 😄

Nice place. Receptionist was very helpful. Clean room, easy to access beach nearby. Buffet was average. Breads were not fresh. Meat were smelly. I couldn't enjoy breakfast much.

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through Meituan. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

Unfortunately our room had a very strong moldy smell and we couldn’t stay. The hotel was fully booked and couldn’t offer us an alternative room.

Great place. Room is clean and well maintained. I would stay here again thank you

The hotel is located next to the beach and has a large outdoor swimming pool. The rooms have a terrace and are spacious. The worst thing is the location since there is nothing around it, however it is fine if you are looking to relax and disconnect. The best thing was the service, especially Vicy who was looking after us at all times.

Arcadia Resort offers a really good overall service. The structure is really well maintained, the room is clean and fully equipped. The staff and overall offer is strictly focused on Mandarin speakers only, so if you don't speak the language you'll have some issues. Luckily we had a precious support from Vicky (chinese name 黎诗蓝), front desk manager, that helped and assisted us through the whole stay. (Thank you Vicky a lot!) The resort offers a wide range of services, including a useful mini electric car renting service. It comes handy to explore the surrounding natural spots and nearby villages. Only low point is the beachfront area: the maintenance was not sufficient and the beach not clean. Apart of that, I suggest a stay at Arcadia Resort.

No western breakfast, the staff doesn’t speak English, more than half of the facilities were unavailable. Let left 1 day earlier