Hotel Indigo Lijiang Ancient Town

Excellent place! We enjoyed our 3 nights stay at Hotel Indigo during our holiday. Our rooms were tastefully designed with impecable landscaping within the compound. It's quiet within the hotel, and yet has the convenient access to plenty of food and shopping options a few steps away. Staff were most helpful. I would like to commend staff 王伟。Due to some mistake by booking agent, hotel had only one 2-bed rooms whilst we have confirmed booking for 2 such rooms. 王伟promptly upgraded us to a King bed suite with added bed. He also promptly helped us to book tickets to Jade Dragon Snow Mountain ropewalk tickets, etc, communicating via WeChat. We definitely recommend this hotel.

Indigo Lijiang Hotel is located just outside the ancient city, offering both convenience and safety for exploring the area. The rooms are impeccably clean and functional, and the gardens, with their meticulously groomed trees, shrubs, and flowers, are a testament to the housekeeping team and the gardeners’ dedication. We were warmly welcomed by the friendly restaurant staff, notably Mike, whose constant smile, helpfulness, and politeness stood out. Special thanks to Cindy, who truly enhanced our stay. She attended to us at check-in and she helped to arrange tickets to the snow mountain and assisted with restaurant reservations. We accidentally left something in our room, Cindy promptly informed us and arranged to send the item to our next hotel. We truly appreciate your kindness, sincerity and warmth, Cindy! We also want to thank Morna who ensured a fast and smooth checkout. Indigo is not just a lovely place to stay; the dedicated team makes it an exceptional experience. We would gladly return!

Writing to thank the fabulous team in Hotel Indigo for taking such good care of us during our two day stay. Service attitude, service mentality, the delivery was all on point. Special thanks to Mr Wayne Wang for going to extra mile with service recovery when I was unable to secure a spa slot and had to forgo the session. He delivered fruits and gifts to my room and made sure I had a wonderful time at dinner. When I checked out the next day, the front desk from another shift was aware of what happened the previous night and took special care to check in with me and apologise. Also, intercontinental which was connected to the hotel had the best Chinese restaurant in Yunnan so far. 398Yuan for a 8 course and michelin star standard meal. We are very impressed. Will recommend others and also come back to stay again.

Nice and helpful staff especially Lydia, Wayne and Jackson. Quiet, stylish and clean hotel. Just the location is at the edge of the old town which is 20mins walk away from the busy zone.

That was a great experience. It was hard to choose between Intercontinental and Indigo. I personally prefer Indigo because of our experience in Japan and of the attention to detail. The prices were the same at both hotels and you can use the amenities of both, which is great. The breakfast at Intercontinental is better, the bacon in Indigo is Chinese style and it’s not a buffet breakfast. Need to order from the menu. I liked the unique story of Indigo about the Tea horse road. Intercontinental has a larger area, but both hotels are beautiful. The staff at Intercontinental speaks better English. The staff at both hotels were helpful and attentive. We got an upgrade in Indigo to a Mountain View room but only because first we got a wall view and I asked for an upgrade. Indigo is quiet and peaceful, but very close to Intercontinental. The rooms are huge and amazing. In the end, choose the hotel based on the room style you prefer. All the other stuff can be shared. Thank you for a nice stay in Lijiang. The location is convenient and quiet. We went to Hyatt and Pullman for dinner, but they were far from the Lijiang old town and it was difficult to find transportation, it took us 50 minutes to get didi, the hotels are just okay compare to Intercontinental and Indigo. I recommend staying at Intercontinental or Indigo for a satisfying experience. 👍

Setting of the hotel was really beautiful. Staff were friendly and helpful. Rooms were spacious and comfortable. Breakfast options were fantastic. Located on the quieter side of the ancient town which suited my needs. Would stay here if I visited Lijiang again.