Banyan Tree Lijiang

完全是被濾鏡騙來了，院子裏景色一片荒涼，設施陳舊，院外全是荒草！！充電器插上線夠不到床，而且兩千多的房間，迷你吧竟然是收費的！住了這麼多這個價格的高級酒店真是頭一次遇見，賺錢賺瘋了麼！而且床漏出那麼寬的木頭，晚上迷迷糊糊的起夜很是安全問題，白天下床都得小心翼翼，晚上更是差點摔倒！

真給悦榕莊丟臉，8000多的泡池泳池房間，泡池泡池加熱要加熱到我退房，泳池泳池臟成這樣…還請我吃飯，****…

第一次住悦榕莊，可能預期太高，這個差評是給麗江悦榕莊管理層的。 優點後面説，減分項實在太多。 入住時下雨天晚上，大門和前台黑咕隆咚，進前台要跨過水池，下樓梯差點踩空。 訂的最低級所謂花園套房，136平是包含花園的建築面積。套餐裏包括根據房量動態免費升級，前台提出先給好評就升級，我拒絕了，這種方式讓人很不舒服。然後前台打電話給“爭取”到了二樓的套房，但當時已是晚上九點多，有空房間不給還先要好評？獲得了好的服務，客户自然會給好評，不是靠赤裸裸的利益談判索要的。 進門後驚呆了，彷彿多年前出差到小縣城沒得選的破舊旅社。沙發和地毯上大片污漬，破舊的門鎖和空調，門後的蜘蛛網，脱落的插座，斑駁的牆紙，難聞的燃香味，低劣的燈帶，歪斜破舊的吊燈，不知被翻了多少年的手冊……房型奇怪床頭對着門，面積虛標。這就是超五星酒店的山景套房？ 雖然很晚了也很累，還是聯繫攜程退房準備換到隔壁去。前台給再升級到別墅房型，前廳部的長髮小哥很靠譜很耐心地帶看，我是怕了，試完所有燈光空調才終於敢住下來。其實其他部門的服務是應該五分的，包括前台後來的處理也算盡力，但第一個小時實在不太愉快，衹能四分。 別墅房間地毯和空調相比第一間更新過，總體還是設施老舊，維護差：沒有總控開關，開關燈要走來走去9處開關，是專門製造儀式感？所有空調顯示濾網需清洗。小冰箱大概20度，不免費也沒法冰鎮飲料，冰箱後面又遇見蜘蛛朋友。送的歡迎水果衹能説普通，跟住過的多數酒店甚至四星酒店和民宿比都有差距。一盒臟兮兮的圍棋實在充滿歷史感不敢下手。 衞生間有異味，淋浴地漏聲音特別大。毛巾實在比較硬，是本次麗江四家酒店民宿中最硬的。拖鞋牙刷牙膏梳子這些用品不如一些用心的五星酒店。方浴池很大，但是側壁傾斜角度很小，不適合靠着泡澡。這些方面和江浙、海南的較低一檔的度假酒店比有明顯差距。 別墅房型好看，但結構設計也不好，床跟主路隔一道玻璃牆和院牆，一天中幾次電瓶車吵到。沒有窗户衹有兩道推拉門，要通風衹能開門，蚊蟲就會進來。被螞蟻和蚊子分別招呼。房間少了一套浴巾和浴袍。保潔時可以看出培訓不到位，眼不見為凈吧。 早餐，種類是麗江和府洲際的不到2/3，熱蔬菜和甜品不錯，本地特色小吃較少。餐廳音樂是比較老舊的英文金曲，卡薩布蘭卡，nothing gonna change my love for you，yellow之類，不符合酒店當地民族特色和氛圍。難道悦榕莊沒有官方選好的背景音樂？跟其他連鎖集團酒店比顯得沒品。 餵養小動物有魚和兔子，以黑色錦鯉為主。兩者的品相包括魚池和兔籠的維護，確實跟帶有親子屬性的酒店甚至民宿差距較大。 優點有：當地特色的建築設計和氛圍感。服務很好，包括6月20號晚上10點入住時前廳部兩位當班小哥在雨夜上上下下接送行李，行李處大哥Ricky，中餐廳Fancy，客服部阿姨送東西很快。別墅房型床品不錯，視野好，日立空調應該是更新過製冷制熱快。餐廳過橋米線雞湯非常鮮美，遠勝市區的餐館。免費的納西族服飾體驗，以及特色小禮物。 這是我在攜程上目前最長的點評，主要是跟其他高星酒店的差距太大。員工基本是當地人都很樸實熱情，但比如前廳部夜班就兩個人，我們入住時同時來了四波客人，後面兩組就黑咕隆咚無人招待，不得差評才怪。從以上種種可以看出，麗江悦榕莊的管理層非常小氣，不更新維護設施，不安排足夠的人手。思維和管理方式落後，經營上不思進取也毫不在乎悦榕莊的品牌。麗江確實不缺客源，都這麼差了端午期間隔壁凱悦滿房了又不想住高海拔金茂，衹能選它因此入住率也不低。作為過客能説的也就這些，不吐不快。

Just pure meditation. My room / villa was incredible, the staff was amazing. My trip host ( Abby Hu , Xiao Hu ) such a sweet woman who helped me all along my trip. The massage therapist done such a great work. The activities in hotel are so interesting ( Tai chi with Teacher 周维林 ) and the environment was just a blessing. I also done a tour recommended by the hotel , I highly recommend the Tiger Leaping Gorge hike, William was just the best Tour Guide. Finally, the food was very great, I even got a take away breakfast I could choose as I was leaving early. Thank you for this moment.

We had the most wonderful stay at Banyan Tree Lijiang. The property is absolutely stunning, with breathtaking views of the mountains right from the hotel grounds. The atmosphere is peaceful, luxurious, and truly unforgettable. Our villa was spacious, beautifully designed, and comfortable, and special mention must go to our butler, Hellen, who made our stay extraordinary. She was warm, attentive, and genuinely thoughtful. Hellen checked in with us every afternoon to see if we needed anything, helped us plan our activities, and ensured every detail was taken care of. Her exceptional service made our experience feel personalised and seamless. We are truly grateful for her kindness. We were also taken to Tiger Leaping Gorge who helped us plan an incredible hike and was extremely knowledgable and conversational about the area. Overall, Banyan Tree Lijiang exceeded all our expectations. Highly recommended for anyone visiting Lijiang. We would love to return.

We had a truly wonderful experience at Banyan Tree. What made our stay even more special was the thoughtful birthday surprise for my husband – the cake and personalized lettering service were incredibly touching and memorable. Everything was perfect, and we would love to come back again in the future.