Lijiang Lan Yu Ancient Town Hotel

Brand new hotel, we really liked the modern design of the rooms and appliances provided. The location is also great, just at the entrance of the old city. This means it is extremely easy not only to walk to the city but also to catch a taxi. There is also a local fruit and meat market around the corner, which is opened in the morning. And a night street food market. The staff was extremely helpful and nice. One of them spoke English, which was helpful for us as we unfortunately don’t speak Chinese. For breakfast, at our request they brought us some yoghurt and jam. They even helped us organise a transfer to tiger leaping gorge and onward journey to Shangri-la at a very good price. It was much appreciated - do ask for what you need as from our experience the staff is willing to go the extra mile to help. The service would be even better if the following points could be addressed. 1. More organisation at breakfast - eg breakfast starting time should be respected. 2. In our booking we had a “pu’er tea experience” included - which we had to ask for and also felt it was a bit underwhelming (we were simply served some complimentary tea). 3. One night we received a dessert - this was much appreciated but unfortunately the empty bowls were left in our room the following day. 4. We stayed at the property in November and found the common spaces to be a bit too cold for us (eg breakfast room) 5. There’s a nice fireplace in the lobby which we wished would have been on to create a cosier atmosphere. Despite this, I would definitely recommend this place for the location, the comfortable rooms, and helpful staff.

他家確實不錯，在麗江古城邊邊一點，但是裝修的特漂亮，風格跟古城內的民宿不同，很有自己的特點，房間和酒店多處都可以看到玉龍雪山，設計巧妙，老闆很客氣，早餐種類豐富，房間細節到位，下次還去

酒店很美 沒想到有這麼漂亮的院子。房間配備用品很好，床品很乾凈，工作人員熱情又專業，我們早上走得早來不及吃早餐，居然還能給提前打包好早餐，可以説很用心了。已經給我的朋友推薦了來住你家酒店～

非常棒的一家寶藏酒店，大隱隱於市的感覺，旁邊就是忠義市場，昭慶市場，水果批發市場，酒店就在進古城的入口處，地下就是停車場，對自駕遊非常友好，進出古城也很方便，酒店的早餐很豐盛， 除了搭配好的套餐，還有白族姐姐現煮的米線，餌絲，烤餌塊，滿滿的雲南特色美食，吃的飽飽的，心情美美噠，超級推薦！ 愛了，愛了！

地理位置絕佳的酒店，打車方便，逛忠義市場方便，進古城四方街也方便。房間內用品也都考究又高級，管家貼心幫忙預訂車和旅遊行程，我們兩個巨大的行李箱也是小姑娘們嘿赤嘿赤地幫忙提上樓。還有那不得不誇的早餐，太豐盛了，根本吃不完，要不是有兩個胃我非得全部炫了哈哈哈。下次來麗江還會選擇這家酒店 感謝你們的真心服務，麗江這個城市我好喜歡，下次還會來！

首先結論，這要麼是一家黑店，要麼就是老闆格局不夠。刷了500的預授權最後要不回來，甚至還説要報警取證，可能要我們付更多。 事情經過是，我們12:40左右退房，對方14:40微信來説，廁所的玻璃門壞了。第一，我們入住期間沒有任何察覺有玻璃裂了或者碎了的情況，我們離店後2小時發我們一張圖説是我們打碎的，我們當然不認。第二，玻璃破碎的圖可以看出是從門把手這裏裂開的，無其他外力，我們兩個女生入住，正常使用，能震碎玻璃門？那是不是可以認為酒店質量很差？如果當場碎裂導致我們受傷的話又該怎麼辦？算我們倒黴？第三，酒店客服事後不依不饒，説門採購要3034元，和我們協商賠償，除了一開始入住的預授權500元，可能還要進一步賠償，我們自然不認，然後扯出什麼監控報警之類的話，影響出遊心情，預授權更是不給退回來了。 一間房一晚800左右，我們住了三晚，除了我們沒看到其他旅客。想做高檔服務，卻沒那個質量，也沒那個格局，不如老老實實做個平價民宿。這家要麼是黑店，要麼就是不會做生意，膈應人。