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Vị trí3.6
Trang thiết bị3.5
Dịch vụ3.5
Vệ sinh3.5
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Tất cả đánh giá(21)
Đánh giá tích cực(8)
Đánh giá có ảnh/video(4)
Đánh giá tiêu cực(6)
Người Dùng Ẩn Danh
Phòng Twin Deluxe với tầm nhìn đồi núi
Lưu trú vào Agt 2024
Gia đình
10 đánh giá
3.5/5
Đăng tải vào 23 Agt 2024
We're excited that it finally re-opened. Here's our review:
ROOM
Our first room was okay, but the filter of aircon is dirty so we had the staff cleaned it. next, we would like to go out to swim but their SDB was not fixed in the cabinet so we dont think how was that "SAFE" knowing that it can be removed. so we just let it pass. then going back after our dip in the pool, we took a shower, but voila! the drainage doesnt drain at all 😂 so we decided to request to transfer to another room. so on the next room, as you enter, you will smell that it was not used for a period of time. the carpet was dusty, you can feel it on your feet. in this room, aircon and bathroom are now okay.
RESTAURANT
Volcanic Grill - before it was so nice to lounge here because of the food, but during our stay, the food was limited and there is no meat to grill 😅 how was that called volcanic grill? we ordered other food, and tbh, it's delicious and big serving.
Breakfast - Since it is a weekday, we expect that it is not buffet, the food are not the same as before but it is still sumptious. we enjoyed our breakfast.
POOL
Of course, the hotel has the best view of Mayon. Nothing else to say, just look at the photo.
SERVICE
The staff are all respectful.
PRICE
It is a bit pricey given, they should have lower the price first to gain clients.
Dịch
Phản Hồi Từ Khách Sạn: Mabuhay! We appreciate your return visit following our reopening. We apologize for any inconveniences due to certain shortcomings, but we are grateful for your appreciation of our amenities. We look forward to welcoming you back to our hotel with enhanced services.
Người Dùng Ẩn Danh
Phòng đôi Deluxe
Lưu trú vào Agt 2024
Vợ chồng
3 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 12 Agt 2024
Thank you so much for the accomodation. staff are very nice and good
Dịch
Phản Hồi Từ Khách Sạn: Mabuhay! Thank you for providing feedback on your recent stay at our hotel. We truly value your satisfaction with our staff's service. We look forward to welcoming you back in the near future.
Ruben Licera
Phòng đôi Deluxe
Lưu trú vào Sep 2024
Người đi công tác
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 16 Nov 2024
This hotel os at least 5-star. This is the best hotel I have stayed here in Legazpi City, Albay.
Dịch
Phản Hồi Từ Khách Sạn: Mabuhay! Thank you for providing feedback on your recent stay at our hotel. We truly appreciate your satisfaction with our hotel services. We look forward to welcoming you back in the near future.
Tài Khoản Khách
Phòng đôi Deluxe
Lưu trú vào Jul 2024
Vợ chồng
1 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 21 Jul 2024
Staff is very accommodating, spa massage is OK too, although the spa should not have 75min services if they have clients appointed every hour so you just have to select from their 1 hour services
Dịch
Phản Hồi Từ Khách Sạn: Dear valued customer,We sincerely appreciate your feedback regarding our staff's exceptional service. Your positive remarks will be conveyed to our team members to acknowledge their dedication and commitment. Regarding the spa concern, please be assured that we will address this matter promptly.Thank you for choosing our services and sharing your feedback.
Tài Khoản Khách
Phòng Twin Cao cấp có Tầm nhìn Mayon
Lưu trú vào Apr 2024
Du lịch cùng bạn bè
6 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 Mei 2024
Beautiful resort, good view of the Mayon Volcano
Dịch
Phản Hồi Từ Khách Sạn: Thank you for choosing us as a place to stay! Hoping to see you again soon.
Pintog
Phòng Twin Cao cấp có Tầm nhìn Mayon
Lưu trú vào Des 2023
Du lịch cùng bạn bè
1 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 1 Jan 2024
Slow service.
Dịch
Phản Hồi Từ Khách Sạn: I understand how frustrating slow service can be. Your feedback is valuable in highlighting areas where improvements are needed.
Phản Hồi Từ Khách Sạn: I'm sorry to hear about your disappointing experience. It sounds frustrating to encounter cold bath water and limited amenities, however, you may have asked for an assistance just by dialing "0", and our employees will be glad to assist you. For the amenities, we have everything that you need in the comfort room, there is a coffee - tea making facility, cable-TV and so on. Also, we offer breakfast buffet for our guests. Thank you again, hope to see you soon at The Oriental Legazpi!
David S
Lưu trú vào Agt 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 27 Agt 2024
My Wife and I had a wonderful time at the Oriental Hotel Legazpi. Beautiful location, Kind staff, and a fantastic way to visit the active volcano in Legazpi, Philippines, Mt Mayon… One evening during dinner there were dancers that entertained us.. My wife loved the costumes and went on and on talking about the performance. I particularly loved the bamboo dance.. One particular employee went out of his way to greet us at dinner each night, and make our stay memorable.. He seemed so happy to see us… Richard Masinda Percalin. .. nice young man A very special 3 days visiting Legazpi, Philippines…
Dịch
Tài Khoản Khách
Lưu trú vào Des 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 1 Des 2024
Found the Oriental Legazpi to be an excellent hotel. The service was impeccable. My room was large clean and comfortable. The views of the Mayan Volcano, Legazpi and the ocean from my room were stunning . The meals at the Imperial and the Cafe were wonderful. I stayed at the Oriental for 2 happy weeks.
Dịch
Tài Khoản Khách
Lưu trú vào Nov 2024
Du lịch cùng bạn bè
1.0/5
Đăng tải vào 24 Nov 2024
Experience 1 - Buffet on a Wednesday - my friend found a cockroach in one of the designs near the food area while I found another cockroach near the dessert area. Experience 2 - My birthday - Menu said "beef kare kare" When it was actually "beef tripe kare kare" with a terrible taste and very little serving for a price of Php600 plus I think. Deceiving. Super not worth it.
Dịch
Tài Khoản Khách
Lưu trú vào Jan 2024
Gia đình
2.0/5
Đăng tải vào 26 Jan 2024
Booked a room with the Mayon Volcano view and paid for this request, but we were given a room with the grill restaurant directly outside the balcony hence not very appealling. Small bottled water are priced at Php50, this should be complimentary in the rooms considering the expensive room rate. Kids breakfast was charged at Php450 per plate and my children barely touched the food. Most hotels offer this on comp for children below 7 years old. Rooms. Location and Guest Service are good enough.
Dịch
Tài Khoản Khách
Lưu trú vào Jan 2024
Gia đình
1.0/5
Đăng tải vào 4 Jan 2024
This hotel prides as a “4- star” hotel in Legazpi City however it needs to improve in so many areas. Almost everything is purely business, taking every opportunities to make profit rather than delivering seamless guest experience. The only saving grace is the staff for their hospitality mindset. FO Raymark, Cora or Nora, Concierge guy, housekeeping and guards were all customer focused except for the night duty lady(I didn’t manage to get the name) who went all by the book. If not for most of the staff who were always nice and welcoming, it would’ve been 0 star. Pros: 1. View 2. Most staff are customer-focused Cons: 1. Rooms are not properly cleaned. Yellowish toilet, dirty shower room grouting, musky smelled room carpet, blood stained blanket insert, hard pillows, general cleanliness 2. Breakfast- totally let down. Only had breakfast 2 times during our stay. 1st- buffet breakfast served but very limited option. 2nd- plated bfast- again limited option. It is best to have breakfast from carenderia. 3. Corkage fee for outside food brought in to room- another profit opportunity. I was not charged after talking to the staff how corkage fee should work. 4. Charge for almost every extra item.- P50 for extra pillow, P75/extra pair of slippers, P50/btl of extra water. If you are charging high on your room rate these extra items should already been free. Paid P33K for 4 nights. 5. Restaurant- inquired for lunch on our last day but shocked to know that only available is chicken and pasta. Staff however offered coffee and pastries are also available. 6. Corridor carpet needs dire cleaning. It smelled urine!! Placing air freshener is not the solution 7. With covid still on the rise, cleaning and hygiene must be on top. Housekeeper are not using any cleaning chemicals when cleaning the room. Observed this for 2 different occasions from 2 different housekeepers. 8. Room carpet is not vacuumed. Housekeeper only uses broom and dustpan. Overall, the management should review most of the policies if they want to standout or better pose as 1 star hotel.
Dịch
Tài Khoản Khách
Lưu trú vào Des 2023
Du lịch cùng bạn bè
2.0/5
Đăng tải vào 30 Des 2023
The hotel has an amazing view of the city and the Mayon Volcano. The staff are friendly and polite. However, we were very disappointed on the service time as we waited for more than an hour for our food. IT HAPPENED twice. I hope the management will take action on this as it spoils the experience of the customers.
Dịch
Tài Khoản Khách
Lưu trú vào Okt 2023
Khác
2.0/5
Đăng tải vào 7 Okt 2023
In spite of the previous bad reviews I booked this hotel as they were reopening which I thought meant they have improved the hotel. They should have not opened yet at this stage where they are still fixing the hotel rooms and amenities. Maybe when they're finished renovating and they're fully open, it would be a better time to stay. Stay away if you want a comfy hotel stay. There were 2 incidents of brownout during our stay, on the 2nd one they couldn't fix the problem in our room, while the other rooms had electricity. Maintenance had to go inside our room in the middle of the night. They tried to fix it but eventually had us transfer to a different room at almost 1am. Then we were hoping to sleep in, as we were tired from the previous night's issue, but at 7am the noise of drilling woke us up. Food: Disappointing food choices. They have a restaurant and a coffeeshop. Good coffee and pastries. But on the main restaurant, there were only 3 food choices in our entire 4-day stay: bicol express bagnet, sinigang bagnet and hainanese chicken. Breakfast was dismal, plated tapa/longganisa and egg, then 2nd option bread, ham, egg and sweet sausage. The taste was just okay. At one point we opted to have a breakfast buffet instead at a nearby hotel (M*r*s*n Hotel). Room: The view is definitely fantastic and our room was near the swimming pool which I appreciated. But the room is small. No trashcan in the bathroom, no hangers and laundry bags, but they promptly provided after I asked for it. No rack for towels. No hair dryer and they can't provide one when I asked for it as another guest is currently using it. The bed is not comfy, it is hard and no available room with a king-sized bed. Random noises from the work they're doing in the other rooms so you can't really relax or sleep at day time. One of the keycards kept on malfunctioning so I kept on going back to the lobby to have it reset. Others: Definitely great views and location. Wide open spaces but common areas are usually warm as the airconditioning is off on most areas. Lobby restroom appears clean but smells awful. There is no hand sanitizer or soap. Overall value: Php 5k promo rate and 7k for regular rate per night. It was not worth it. Spa: The staff and massage was great but the spa is still on the works, I even had to play music from my phone as their amenities are incomplete. They could have at least warned us that the hotel is not yet fully functional and renovated. Or they couldv'e just fixed the hotel first before having guests. Staff: The hotel staff was the gem of the hotel as they did their best in spite of the poor situation. They were kind, friendly, quick to respond and professional. Everyone was very helpful and easy to deal with.