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Mikaël
Phòng Deluxe 2 Giường Đơn Nhìn Ra Hồ Nước
Lưu trú vào thg 8, 2024
Gia đình
5 đánh giá
3.7/5
Đăng tải vào 17 thg 9, 2024
Basic room, good service, good breakfast, great location for a day in Lausanne
Dịch
Phản Hồi Từ Khách Sạn: Dear Mikaël, Thank you for your feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location in front of the Lake Leman and our delicious breakfast. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Người Dùng Ẩn Danh
Phòng Superior Queen
Lưu trú vào thg 5, 2024
Vợ chồng
10 đánh giá
3.5/5
Đăng tải vào 16 thg 6, 2024
The hotel has good hygiene conditions. The room has a relatively large space and a simple decoration style. However, the hair dryer in the bathroom is fixed to the wall and the switch is difficult to control, which makes it somewhat inconvenient to use. In addition, some of the curtains in the room fell off, which led to the dazzling sunshine in the morning and affected our sleep.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you for taking the time to tell us about your recent experience at the Mövenpick Hotel Lausanne. I understand that your stay did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury, General Manager.
Tài Khoản Khách
Phòng Deluxe có giường cỡ Queen Nhìn ra Hồ
Lưu trú vào thg 6, 2024
Vợ chồng
8 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 7, 2024
Very good hotel, good coffee machine, comfortable bed.
Btw, they offered slippers!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the comfort of the bed and our coffee machine. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
cbbkkb
Phòng Deluxe có giường cỡ Queen Nhìn ra Hồ
Lưu trú vào thg 6, 2024
Gia đình
42 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 18 thg 7, 2024
Stay this hotel for more than four times
 the best in the city no doubt
Dịch
Phản Hồi Từ Khách Sạn: Dear Jinglaishi, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Crzy_minions
Phòng Superior Queen
Lưu trú vào thg 10, 2023
Vợ chồng
5 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 22 thg 11, 2023
The hotel was a 3-5 minutes walk from the metro station, which is a 15 mins transfer ride from Lausanne's main train station. The location is very nice, with the Geneva Lake right across the road. An easy, straight line walk to the Olympic Park and museum. Coop downstairs for simple groceries. The breakfast was super good, quality food and cooking. The breakfast offered a variety of delicious choices, service was very nice too. The breakfast here was my favourite along the way. Watching the sunrise by window seats was a bonus. The street was very quiet, overall a tranquil feeling during my stay. A number of restaurants within 5 minutes walk as well. The room was nice, they offered a personal care kit which was very helpful. You also get a free chocolate 😌
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location of our hotel and the quality of our breakfast. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager
Huanqiutudou
Phòng Premium hai giường
Lưu trú vào thg 8, 2024
Người đi công tác
35 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 13 thg 12, 2024
The room is clean and nice
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the cleanliness of our rooms. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.
Veeclectic
Phòng Superior Queen
Lưu trú vào thg 2, 2023
Người đi công tác
3 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 26 thg 4, 2023
Reception was very polite. Took the time to give advice and informations, even at late hour at night.
I forgot things in the room, while I was staying there. They reacted after my call and ordered a delivery in short notice.
Room had a nice view and very nice to work in.
I would definitely book again.
Dịch
Phản Hồi Từ Khách Sạn: Dear Sir, Madame, Thank you for sharing your great feedback with us. We are happy to know that you enjoyed your stay, and we hope to welcome you back again. Thank you and kind regards, Franck Seguin, General Manager
Tài Khoản Khách
Phòng Superior Queen
Lưu trú vào thg 2, 2023
Một mình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 9 thg 3, 2023
Very nice location and great staff and also good food as well
Dịch
Phản Hồi Từ Khách Sạn: Dear 高级大床房,Thank you for sharing your great feedback with us. We are happy to know that you enjoyed your stay, and we hope to welcome you back again.Thank you and kind regards,Franck Seguin, General Manager
Phản Hồi Từ Khách Sạn: Dear Anonymous User,Thank you for taking the time to tell us about your recent visit at the Mövenpick Hotel Lausanne. I am truly sorry if some aspects of your stay did not meet your expectations and negatively impacted your overall experience; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. In order to understand better the situation and provide you with a better follow up, could you please give us some more details about your reservations details? We could then implement the corrective measures to fix this matter, as well as strengthen our internal trainings to avoid future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Fleury, General Manager
Phản Hồi Từ Khách Sạn: 尊敬的客人,感謝您花時間告訴我們您最近在洛桑瑞享酒店 (Mövenpick Hotel Lausanne) 的體驗。我明白您的入住體驗未能達到您的期望;請允許我表達最誠摯的歉意。在瑞享酒店,我們努力為每位客户提供卓越的服務體驗;因此,您的反饋對我們非常重要。再次感謝您分享您的顧慮,我們希望您能給我們機會在不久的將來為您提供更好的服務。誠摯的,Franck Fleury,總經理。
Tài Khoản Khách
Phòng Deluxe có giường cỡ Queen Nhìn ra Hồ
Lưu trú vào thg 6, 2024
Vợ chồng
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 29 thg 7, 2024
Très beau sejour au Movenpick Lausanne. Emplacement ideal, vue sur le lac Leman et les montagnes, parkings publics à proximité, restaurants et commerces ...
Personnel très sympathique et dynamique.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the location in front of the Lake Leman ad the excellence of our staff. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager.