Các khách sạn ở gần Quảng trường Qiuhonggu, Đài Trung

I write with much disappointment on your lapse in hotel service. I checked in on 3/12/25 and my son caught a cold. I was at the hotel lobby at 1.5hrs earlier requesting for a check in but it’s allowed. My son and I were left to rest n sleep at the lobby. No one came to us or any empathy shown at all. The next day as my son was unwell n resting in the room, there was dragging sounds that can be heard from the room which lasted for about an hour plus. I called the reception and was told that there is no guest staying above my room 701 nor beside us. My hair stands and immediately requested for a change of room. Without empathy, the reception told me that it could housekeeping upstairs. I was even more puzzled n worried why is there housekeeping where there is no one staying above my room n beside my room? The reception mentioned that they will check again even though I requested for a change of room a few times. Finally, a lady who came to ‘help me’ change room. She given me a doubtful expression and asked me if the dragging sound is still there with no empathy. Thankfully after she asked, there are dragging sounds are heard. She was standing in my room to only see me scramble to pack my things with no apology or empathy. To make things worse, she asked me what time I want to have my breakfast the next day. I really do not appreciate the question when I busy packing my things to a new room. I was later told by the in charge for that day named Connie that the staff are trained not to help guest with their luggage. So is this the reason to show no empathy to your guests by asking the guests' breakfast timing? The lady brought me to third floor but I do not feel good at the walkway as super dark and eerie feel and requested for another room. On my final day staying at the hotel, I was given a call half an hour before 11am to ask to check out of the hotel. I had never encounter such thing before. It then brings me the question whereby if your check in time is 6pm and your check out time is 11am, why then there is a need to rush guests out of the hotel? The hotel will have ample 7hrs for housekeeping. Also, if the room beside my room 701 n above unit has no guest staying, why is it that I cannot check in early on the day of arrival on 3/12/25 where my son is not well? Even more shocking to me, during checking out of the hotel, I was given a document saying that I purchased laundry item which I did not. Imagine if it’s a confidential document that the staff reveal to a wrong guest? This is totally not professional. I requested for the names of staff and the email for me to feedback to the management but they are not willing to do it. I was standing at the front counter in the cold wind for 10 minutes requesting for it. It's really ridiculous! Later, the in charge that day named Betty finally succumb to my request but repeat rudely her name to me. It's such a shame that the hotel is such a good location but I will seriously reconsider or even recommend anyone to stay in there again I hope to hear from you on the above mentioned. Thank you.

Chúng tôi đã nhầm lẫn rằng khách sạn gần ga tàu cao tốc Đài Trung dựa trên đánh giá của người khác. Tuy nhiên, nó rất gần ga tàu hỏa Đài Trung, có thể đi đến ga tàu cao tốc. Vị trí cách chợ đêm Trung Hiếu 10-15 phút đi bộ.

Best resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.

Khách sạn nằm ở vị trí tuyệt vời, tiện nghi tốt và phòng của tôi sạch sẽ. Phản hồi duy nhất của tôi là đối với những người lái xe, xin hãy lưu ý. Lối vào bãi đậu xe nằm ở lối vào phía sau của khách sạn, nơi có quầy tiện lợi. Khách sạn này sử dụng hệ thống lưu trữ Over Car Bonnet. Chúng tôi đã bị nhân viên bãi đậu xe (một ông già) chào đón một cách khó chịu, không những không được phép dỡ hành lý trước khi đỗ xe mà ông ta còn không thèm giúp chúng tôi mang xe ngựa. Tệ hơn nữa, chúng tôi thấy ông ta giúp một vị khách khác khi đến, người đang ở phía sau chúng tôi vào thời điểm đó, dỡ hành lý và hướng dẫn họ đỗ xe. Vào ngày cuối cùng của tôi, tôi đã bị nhân viên khách sạn đánh thức qua điện thoại của khách sạn. Họ nói với tôi rằng xe của tôi không được đỗ đúng cách và họ không thể kích hoạt hệ thống cần gạt cho bãi đậu xe. Vâng, tôi sẽ xin lỗi nếu tôi đỗ xe lệch ra ngoài 2 cm, nhưng tôi đã bị đánh thức một cách thô lỗ vào sáng hôm sau sau một đêm dài mệt mỏi mà không hề xin lỗi. Lưu ý dành cho khách lưu trú tương lai, nếu bạn có ý định đỗ xe trong khách sạn, xin lưu ý rằng không gian này không thân thiện với xe SUV.

Tôi thực sự rất thích và hài lòng với loại phòng mà tôi ở lần này. Phòng cũng rất yên tĩnh, và tôi chắc chắn sẽ chọn khách sạn này một lần nữa nếu có dịp đến Đài Trung. Nước nóng cũng rất nóng, rất thoải mái khi tắm vào mùa đông. Trải nghiệm lần này thậm chí còn tốt hơn lần trước.

Tôi đi du lịch một mình, và khách sạn này có vị trí thuận tiện (n*** cạnh chợ đêm Nhất Trung), rất sạch sẽ và dịch vụ tuyệt vời. Họ thậm chí còn cung cấp ô cho khách khi trời mưa. Chuyến bay của tôi bị hoãn và tôi cần gọi đến một số điện thoại ở Đài Loan. Họ rất sẵn lòng và nhiệt tình giúp tôi liên hệ với bộ phận chăm sóc khách hàng tại sân bay. Tôi chắc chắn sẽ quay lại khách sạn này nếu có cơ hội! 👍🏻👍🏻

Location - I’m not sure if we just missed out on what’s nearby. But we did walk on the sides, we were searching around of what’s there to see. We didn’t see much, like we realized after walking for a few minutes that we just found the convenient store which is kinda far if that was the nearest available (or again, there could be one the other side we don’t know haha). So after walking around, and realizing there’s nothing much to see. We already booked an Uber going to the night market. It wasn’t that far from the HSR Station. I couldn’t remember the exact distance and travel time. But if I find it far I’d normally remember it and say it. Service - it was an easy check-in and check-out. Though, I almost forgot to get a receipt. Had to proactively ask for one. Luckily we decided to stay for a bit after checking out, we remembered it and got to request for it. I like how they already asked upon checking in if we need a room cleaning service. That was convenient. The breakfast was so so (on my personal taste bud). Don’t get me wrong, it wasn’t that bad. I love the room the most! We were happy about how spacious it is. And it has an AI box which we loved. The bathtub has a tv, the shower area was spacious, the ambience of the room, hallways and lobby. The free snacks. The brand of the body wash and conditioner. The free Nescafe machine in the lobby. I’d definitely recommend it and I’d stay here again. (Though I still have a pending concern that I have to figure out myself, cause the amount showing in the invoice was different from the amount showing on tha app. Haven’t checked how much was the final amount taken out on my card) The late check out costs Ntd$1,000/hour

Families with kids and elderly book 2 double bed quadruple. Room is clean, bed is.comfortable. kids is happy with the jacuzzi. The location is not convenient but.they.provide shuttle services to and fro feng jia night market. Lucky we have our own driver to go other tourist attractions so is still ok. Overall is a nice stay.

THÍCH: 1. Giá cả phải chăng 2. Có phòng giặt KHÔNG THÍCH: 1. Diện tích phòng 2. Mùi phòng (có mùi ẩm ướt, có lẽ là từ sàn trải thảm) 3. Không có vòi xịt vệ sinh (bidet) trong phòng tắm 4. Dầu gội và sữa tắm được đóng gói thành từng gói nhỏ, chỉ đủ cho 1 người dùng 5. Ổ cắm điện nằm phía sau giường, bạn phải di chuyển giường mới sử dụng được. Ngoài ra, chỉ có 1 ổ cắm điện cạnh bàn và 1 ổ cắm khác trong phòng tắm cạnh bồn cầu 6. Bữa sáng rất hạn chế và nằm trong tầng hầm tương đối tối. Không có máy nước nóng nên nếu muốn uống trà, bạn phải chuẩn bị nước nóng trong phòng hoặc lấy từ máy nước nóng ở tầng trệt.