Các đánh giá Novotel Suva Lami Bay

Thank you Novotel, Suva staff for the very hospitable service we received yesterday, Easter Monday. We had booked the pool pass for the day and Neha ensured the process was smooth in our online booking. Upon arrival the ladies at front desk welcomed us and provided our pool towels and lunch pass very quickly knowing the excitement with the children to swim. The friendly F&B team served delicious pizzas and milkshakes for our lunch and pool drinks! Thanks for the lovely experience at your beautiful hotel. It quaintly located only 10mins from the city which makes it so convenient.

I just want to take this little time to again compliment the staff and cooks of the Novotel Hotel. This little gem just outside Suva offers a delicious menu with excellent attentive service making your mealtime most enjoyable. Every meal is consistent from the very first-time ordering months ago to now with very reasonable pricing. I recommend this hotel for any of your meals while in Suva. O by the way the views from the restaurant are amazing.

Nice reception and environment! Worth a try. The swimming pool here is awesome with nice staff wandering around.

It supposed to be a nice hotel, but I got a bed bug this time. Regarding its price and reputation, that shouldn't be happened. --;

住了幾晚了

Staff were excellent.

Overpriced and food is expensive.

I’ve stayed here before many times however on this occasion I was a visiting guest who decided to dine in. Ordered an ice coffee - the drink came and there was it was just milk and coffee, no sweetness at all. I’ve had this drink before which was quite nice(only a week earlier) I asked the staff member if it’s meant to be sweet to which she replied “yes it has ice cream” I asked her to take it back and try it and tell what she thinks as there was no ice cream in drink. 5mins later a different staff member turns up - “ice coffee”? This time it was sweet however almost half the glass was froth. No apology, no followup after to ask if drink was ok - absolutely NOTHING from staff. It seemed that because of my complaint, I was now an inconvenience. I can assure you that my 20+ years in hospitality and customer service I have seen it all and experienced great service and also poor service. At this stage, I left drink aside, paid for my drink and left. The staff need to be trained with customer service and understand the recipes and standards. Learn how to deal with customer complaints and feedback. For somewhere that has given me very fond and pleasant memories, this recent visit has made me rethink my options on where to stay when I am in Suva next. Please take this feedback seriously or you will lose a lot of your regulars. Also install some ceiling fans in your lounge/dining area as it gets quite hot during the day when there is no sea breeze.

excellent

The only thing I didn’t like was due to the maintenance there was no hot water which was really annoying

實際上就是環島公路旁邊的一個150米長、50米縱深的、一排臨海的二層小樓，帶一個巴掌大的泳池。 雅高的酒店衞生沒問題，早餐就衹有雞蛋、麥片、沙拉、麪包。 就是個中轉過度的酒店罷了，停車免費。

Booked room was not what I expected. Am frequent traveller

We stayed just for 1 night. Bed was comfortable and the room quiet even though it's next to the main road Check-in was straightforward

Nice location away from center of town. Excellent staff, and my favorite breakfast buffet.