The Pines Inn

More reasonable price than most places to stay in Lake Placid (considering all i was looking for is a placeto sleep and shower). Comfortable bed, clean room and bathroom, comfortable (sun heated rooms to point i needed to open the window to cool it down. It's an older building needing some attention, but is acceptable for a place to crash.

There was no housekeeping, and I stayed for a week. The room itself was fine. There was no front desk staff, and I did not have access to ice. Asked the restaurant everyday!

Cleaner, quieter, less run-down and better staffed than anticipated - great sleep, affordable stay.

LOWER THAN ONE STAR No elevator only stairs and a lot of them. No handicap access. No one at the desk. No help from management, even by Phone. The first night we were awoken by water pouring into our room because of a broken fire system pipe (Not a Fire.). We were soaked as well as all our luggage. There was water flowing throughout the stairways and the ceiling. When we got to the lobby no one would speak to us. They were more concerned with the noise disturbing other customers and were only interested in getting the alarm to stop. We waited as long as we could for help but as it was the middle of February and we needed to get to a warm room and dry off, the fire department recommended a couple of places that may have a room. It was now one in the morning so with no help from management to be found we left and were lucky enough to find a room and began drying out at Two in the morning. The next day we returned to the pines to discuss things. They said we would be responsible for all charges because we left and they now had a room available. We were told we didn't canceled correctly. I told them our room with water pouring into it canceled not us. The manager said that's their policy. I said I wanted a full refund and as of yet neither the Pines nor the Booking company has refunded a dime. It’s crazy to involve an attorney but this management company is terrible so they give you no alternative.

The only way to talk to anyone at the front desk was in a email or text , very inconvenient when i was trying to get checked in or when i was trying to lengthen my trip

It was very old overall. Staff were nice except there were very few people working. The beds are loud and old/unstable. The bathroom was not very appealing either as the shower barely worked. No microwave or fridge. There is a nice large lobby though to hang out at with coffee and tea.