Tài Khoản Khách
6 tháng hai, 2024
The resort is beautiful. The restaurant on site , Olivia's was delicious and catered to my sons allergies. The room however , not so great. We requested a room on the first floor because I had a knee scooter. We were on the second floor and there was no elevator. There is an insect problem , ants , beetles and palmetto bugs crawling all over the place. The toilet gurgles and splashes water up, leaving the seat wet. Not a great experience when you are using it. The pull out sofa had cigarette burns in a non smoking room. We declined cleaning service and entry to our room. They entered twice. Once leaving a dirt trail in the bathroom. When we asked about it, the manager said it was security going through our room. I guess security is also maintenance because they emptied the trash. The manager, Mr.Jones said he would comp us park tickets for the inconvenience. He never did.
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