Villa Rustico at the Retreat in Laguna Beach

The staff was a major concern. We seemed to be an inconvenience when we accidentally forgot a device after checking out and had to go back and ask someone to open the room for a second. Then, due to their poor communication, the manager calls me accusing me of staying longer after I had extended one more night/day. It was their absolute lack of communication. But, also, poor communication when relating this back to me, even though I did everything right when I added an additional night. Poor customer service

The view was from the room was absolutely amazing and you are walking distance to all the cool restaurants and shops. That made it all worth it. We had a great time. That said, the air conditioning and wi-fi don't work, they know they don't work, and they don't seem to care that they don't work. Luckily, neither really affected the trip for us too much, but you should be aware. But with the poor cell coverage, best this be an unplugged trip.

The location is awesome. The unit was cleaned but the floors needed a good sweep/mop. The parking is tight, but if others park right it’s not an issue. We will definitely come back. Only wish they allowed pets since ours are like our babies…but other than that we enjoyed our stay!

i was not given the unit I paid for and was confirmed by the property. They gave me a small studio vs the one bedroom with a baloney over looking the ocean with outside furniture. I ended up with a Murphy Bed studio and no credit back/adjustment in price and was told if i did not like that a. no refund b. i could take it up with my credit card company. Good Luck very dishonest

The place was clean and nice. The view was amazing and walk down to the beach was minutes away. The only thing was the service. They don’t pick up the phone in the morning. So we walked to the front desk which was located across the street to asked for a shampoo and they said we’ll bring it to your room. But they never came. So my husband went to the front desk again to get it.

From the moment we checked in, Nasrin made our entire experience memorable. I'd recommend Villa 5 as the view from above is magical. We'll definitely be recommending The Retreat to our friends and family.

Exceptional service. Clean and very nice room. I was sold on the upgrade by Julio. He gave me a great deal on upgrading to a villa. This is one the best places I’ve stayed at in a long time. I will be staying here again.

I don’t know where to start the place itself is beautiful! As soon as you arrive it feels more like a small house than a rental! Very cozy and steps away from the beach with easy access!! We stayed in villa 2 which was my favorite it has a good mix of privacy with its own balcony and amazing view! Parking was effortless and in front of our spot. but I’d have to say besides the fantastic views the best part was the SERVICE! Nasrin at the front desk was beyond accomidating and helpful and went even above and beyond to play happy birthday in the lobby for us and take photos of us with the beautiful background!!!! I highly recommend this place for anyone that wants amazing service and an amazing place to stay! Can’t wait to revisit next time!

My wife and I really enjoyed this place. We initially booked a room at 14 West on PCH, but we wanted to see the rooms in person before our stay, which the hotel was more than willing to let us do. The 14 West room we saw on PCH was pretty nice. It was clean, modern, and at a great location and for a great price. We asked about the property as we were kind of confused why we needed to check in for our hotel at the Holiday Inn next door. Turns out the owner of 14 West, who happens to own pretty much the entire block adjacent to 14 West (all shops/stores/properties), had recently acquired the Holiday Inn as well. Also found out he owns some proprieties across the street including these Villas, otherwise known as the retreat. We asked if there were any ocean front vacancies, and to our surprise there was one, Villa 6. They let us check the place out first and we fell in love before we even entered the unit, which is pretty much a one bedroom apartment with a full kitchen (not kitchenette), living room, dining area, and a balcony. As we were walking up to the front door we could hear the waves crashing on the shore and we knew this place was going to be super rad. My wife and I fell in love with it and decided to cancel our dinner reservations at a pricey restaurant because we could go out to dinner any time. We figured we’d save the money we’d be spending at dinner and upgrade to this place. It is soooo beautiful, and the villa is incredible. I seriously wish I could live here with my family. This place is a MUST!! The staff who manage these villas at 14 West at Holiday Inn (I know, super confusing) are so nice and courteous. The gal who helped us is, Emily. She was so kind, friendly, and accommodating. I pray this business treats her well. It’s so difficult to come across good workers these days who actually care about doing their job well. Emily is definitely one of those individuals. Thanks, Emily!!!!