Tài Khoản Khách
31 tháng năm, 2024
This is our second visit. First visit was September last year which was fantastic. This time, may 2024 not good at all. Arrived and our hot tub was slimy and had a film of grime, asked to get it cleaned this took 2 days. (We had not used it) Ants swarmed our cabin, spoke to reception who accused us of leaving food in the cabin, she then said its a camp site we have to expect ants. Angela reception very rude. Food repetitive food cold, one occasion I bit into a meat ball n it was frozen, staff shrugged his shoulders. Breakfast stone cold. Day 4 we was all in bed with food poisoning. The resort overall needed tlc, lots of danaged slats of wood on hot tubs, rips in hot tub lids, broken chairs, broken water fountains, lots of wear n tear. The resort was clean, most staff were nice, especially the bar staff. Mini bar on ultra premium should be re filled daily. 3 occasions ours wasn't re filled and had to keep asking. Our Airton kept giving an error code and not working. So every day we had to switch off the fuse box. The day we were going home we wanted a taxi to the airport. Jet 2 lady said reception will book this if I request a 7 seater. As I had 4 cases and a pram, reception said no, and said I had to ring myself and book 2 taxis, costing 200 euros. In the end I found alicante private for £55. Entertainment were so poor. Too many repetitive parrot shows, and other shows were 10.30pm, too late for kids/baby. Arcade machines constantly swallowed euros which staff said they couldn't help. Oh our tapa/shower were opposite temp. So red was cold, blue was hot water. Not good for the kids as they forget an burn them selves. Pizza delivery. Half the time they didn't turn up. Then wen they did it was the wrong pizza. Overall not the best resort this time. All the above complaints/faults did not occur on our visit last year, hense why we went back. We will not be returning to this resort !! Last day we put luggage in the luggage lock up. Wen we asked to get the luggage out we was told no key, the man wasn't available. To then find out the lady lied and she had a key in the draw (told by jet 2 rep) she then got it an opened it.
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