4-12 Koyaimamachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0012, JapanXem thông tin khách sạn
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Rất Tốt
193 đánh giá
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Vuong Nguyen Ba
Phòng tiêu chuẩn không hút thuốc(giường đôi)
Lưu trú vào thg 3, 2024
Vợ chồng
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 26 thg 4, 2024
Trong phòng ngủ tiếng ồn của quạt gió, không thể tắt được, vô cùng khó chịu.
Phản Hồi Từ Khách Sạn: Thank you for your interest.Please use our hotel again when you come to Kumamoto.Thank you. HOTEL MYSTAYS Kumamoto Riverside FRONT DESK
Pei cheng
Lưu trú vào thg 7, 2023
Gia đình
13 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 18 thg 8, 2023
Phòng của tôi nằm trên tầng 6 và có view đẹp! Người đàn ông ở quầy nói tiếng Anh không tốt lắm. Phòng khá rộng rãi nhưng có mùi cống thoát ra từ lỗ thoát nước của phòng tắm.
Văn bản gốcBản dịch của Google
Phản Hồi Từ Khách Sạn: 非常感謝你前幾天和我們在一起。
根據這次收到的意見,我們將改革並繼續致力於改善服務。
如果您再次使用酒店,我們很高興。
Người Dùng Ẩn Danh
Lưu trú vào thg 7, 2023
Du lịch cùng bạn bè
12 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 17 thg 8, 2023
Đối với tôi nó không vui, chơi game không vui đối với tôi.
Tôi không cần tất cả
Cho dù tôi có thích bạn bao nhiêu đi chăng nữa
Tôi mệt mỏi khi chỉ nói chuyện
Hãy đến và cho tôi xem trước
Văn bản gốcBản dịch của Google
Phản Hồi Từ Khách Sạn: 최근 우리 호텔에 숙박 주셔서 대단히 감사합니다.
Wil
Phòng tiêu chuẩn không hút thuốc(giường đôi)
Lưu trú vào thg 1, 2025
Gia đình
1 đánh giá
5.5/10
Đăng tải vào 20 thg 2, 2025
Comparatively small room for 3 ppl. Reception does not speak English. Do not get deceived by photos on the booking website.
Great location, near shopping streets. Comes with breakfast which is good.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest
Thank you very much for your stay at our hotel.
We would also like to thank you for taking time out of your busy schedule to write us.
We see from the photos that you have reserved a twin room for two adults in the room before the remodeling.
We do offer free bedding for children under elementary school age.
We hope you will consider staying with us again, as all of our guest rooms will be renovated in 2022.
We take your comments about our customer service very seriously.
We will make every effort to provide our guests with thorough training so that they can communicate with us smoothly.
We are also working on improving the breakfast to make it even better.
We are sure that you will be more satisfied than your last stay.
We look forward to welcoming you back to our newly renovated hotel and hope that you will give us the opportunity to make up for your mistake.
Hotel Mystays Kumamoto Riverside Manager Noguchi
Tài Khoản Khách
Phòng Semi Double tiêu chuẩn cho phép hút thuốc
Lưu trú vào thg 11, 2024
Một mình
5 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 31 thg 12, 2024
Good location Not too far from tram station. Good cafe nearby.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests,
Thank you very much for using our hotel hotel.
Also, thank you again for giving us your thoughts at that time.
We saw how comfortable you stayed and we feel very happy.
Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service.
We will continue to pursue aiming for hotels that will be selected by many customers in the future.
We sincerely look forward to your visit.
HOTEL MYSTAYS KUMAMOTO RIVERSIDE
Người Dùng Ẩn Danh
Phòng Triple cao cấp không hút thuốc
Lưu trú vào thg 2, 2025
Gia đình
22 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 31 thg 3, 2025
Nice breakfast
Dịch
Phản Hồi Từ Khách Sạn: Thank you for staying at Hotel Mystays Kumamoto Riverside.
We are honored to have received your valuable comments and opinions in the midst of your busy schedule.
Thank you very much for your breakfast which has been well received by our guests.
We will continue to strive to improve our services without resting on our guests' words.
We look forward to welcoming you back to our hotel again.
YS
Phòng Triple cao cấp không hút thuốc
Lưu trú vào thg 3, 2025
Gia đình
18 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 10 thg 4, 2025
The location is good with lots of eateries around. The room for 3 adults is spacious and all needed is provided. Parking is 1,200 yen and no multiple entries during your stay. toilet bowl is a little dated with stains but still functioning well. Staff is patient even though English not fluent.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your stay at Hotel Mystays Kumamoto Riverside.
First of all, we would like to express our deepest apologies for any discomfort caused by the inadequate cleaning of the restrooms.
Although we have always taken the utmost care in cleaning and checking our rooms for the comfort of our guests, we are very sorry for the inconvenience caused.
We will reconfirm our operations and reeducate our staff.
We will make further efforts to prepare rooms where our guests can relax and enjoy their stay.
Thank you very much for taking the time out of your busy schedule to share your valuable comments with us.
We sincerely look forward to welcoming you again.
Tài Khoản Khách
Phòng tiêu chuẩn không hút thuốc(giường đôi)
Lưu trú vào thg 1, 2025
Vợ chồng
2 đánh giá
6.0/10
Đăng tải vào 2 thg 3, 2025
Cannot adjust the temp coz the air con is locked.
Place is small, not really clean. Staff just ok
Dịch
Phản Hồi Từ Khách Sạn: このたびは、数ある宿泊施設の中からホテルマイステイズ熊本リバーサイドにご宿泊いただきまして誠にありがとうございます。また、ご多用の中ご感想をお寄せいただき重ねて御礼申し上げます。
エアコンにつきましては全館一括で管理を行っているため、細かな調整が効きづらく、大変ご不快な思いをお掛けいたしましたこと、深くお詫び申し上げます。
今後もお客様のお言葉に甘んじることなく、サービスの向上に努めてまいります。
またのご来館を、スタッフ一同、心よりお待ち申し上げております。
Tài Khoản Khách
Phòng Twin cao cấp không hút thuốc
Lưu trú vào thg 12, 2024
Vợ chồng
2 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 27 thg 1, 2025
Room is good size and very clean, location very quiet but convenient to shopping centre, car park just at the back of the hotel so easy to reach. Very nice breakfast with many different kind of food to choose. I will come again next time.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for your interest in our company.
We are very pleased to receive your compliments.
Based on the valuable feedback we received from our customers, we will continue to work hard to provide better service,
We will continue to strive to provide you with even better service in the future.
We sincerely look forward to your return.
wobblybob
Phòng Semi Double tiêu chuẩn Không hút thuốc
Lưu trú vào thg 6, 2024
Vợ chồng
24 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 12 thg 7, 2024
Good hotel value for money. Will recommend if you are visiting Kumamoto! Very near Kumamoto Castle too!
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for using our hotel.
Thank you for evaluating us a lot.
We will continue to make efforts to encourage your satisfaction with customer's .
I and all staff are looking forward to meeting you again .
HOTEL MYSTAYS Kumamoto Riverside FRONT DESK
DenLee76
Phòng Twin Tiêu chuẩn, Không hút thuốc
Lưu trú vào thg 11, 2024
Gia đình
10 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 9 thg 1, 2025
HOTEL MYSTAYS Kumamoto Riverside offers a comfortable and convenient stay for travelers looking to explore Kumamoto City. Its proximity to public transport, local attractions like Kumamoto Castle, and the Kumamoto River make it a great choice for both business and leisure visitors. With a variety of room types, modern amenities, and a focus on guest comfort, it’s a solid option for those visiting this historic and vibrant part of Kyushu.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest
Thank you very much for staying at Hotel Mystays Kumamoto Riverside.
We would also like to take this opportunity to thank you for taking the time out of your busy schedule to write a review of our hotel.
Our hotel is located only a 2.3 minute walk from the entrance to the city's main shopping district.
We are sure you will enjoy your stay in Kumamoto City from sightseeing to dining and shopping.
We also provide DHC amenities, which have been well received by our female guests in particular.
However, we apologize for the inconvenience and discomfort caused by the cleanliness and facilities in the guest rooms.
For safety reasons, the windows cannot be opened or closed in all guest rooms.
We believe that there are many areas that can be improved in terms of cleaning.
We will make every effort to make the hotel even better in the future.
We look forward to welcoming you again.
Hotel Mystays Kumamoto Riverside Front Desk
Tài Khoản Khách
Phòng tiêu chuẩn không hút thuốc(giường đôi)
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
19 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 16 thg 1, 2025
value for money. convenient and have what you need. will come again.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests,
Thank you very much for staying at our hotel.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue to promote better service in the future.
We sincerely look forward to your next visit.
Hotel Mystays Kumamoto Riverside
B_B_
Phòng Twin cao cấp không hút thuốc
Lưu trú vào thg 12, 2024
Gia đình
4 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 15 thg 4, 2025
Nice hotel, good food and location! Good price from trip.com
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest
Thank you very much for choosing Hotel Mystays Kumamoto Riverside.
We would also like to take this opportunity to thank you for taking the time out of your busy schedule to write a review of our hotel.
We thank you very much for your compliments on our hotel's location and breakfast.
As for the breakfast, we offer about 50 different kinds of Japanese and Western dishes.
We have also prepared local dishes and specialties that remind us of Kumamoto, which are very popular among our guests.
The hotel is also only a 2.3-minute walk from the Shimodori arcade, making it possible for guests to enjoy a wide range of activities in Kumamoto, from sightseeing to dining.
We are glad to hear that you were satisfied with your stay.
We look forward to welcoming you again.
Hotel Mystays Kumamoto Riverside Front Desk
nhimlondon
Phòng tiêu chuẩn - Hút thuốc(giường đôi)
Lưu trú vào thg 12, 2024
Vợ chồng
3 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 21 thg 1, 2025
Nice but smell of smoking was too strong ,hard to sleep
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest
Thank you very much for staying with us the other night.
We apologize for not meeting your expectations despite our meticulous efforts to clean the room.
If your reservation type is smoking, it may be difficult for us to respond to your request as soon as possible.
If there is room available, we will prepare a non-smoking room for you.
Please do not hesitate to ask us.
We apologize for the disappointment you may have felt in spite of your expectations. We will continue to make every effort to provide you with comfortable services and facilities from the viewpoint of our guests, and we hope that we can continue to serve you for many years to come.
We will continue to strive to improve our services based on your feedback.
We are looking forward to having you stay with us again.
Hotel Mystays Kumamoto Riverside Front Desk
Nobumasa Bantawan
Phòng Triple cao cấp không hút thuốc
Lưu trú vào thg 5, 2024
Du lịch cùng bạn bè
4 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 3 thg 7, 2024
This was a very nice room, service was great, staff were very kind, just a little out of the way to get to~
Dịch
Phản Hồi Từ Khách Sạn: Dear guests,
Thank you very much for having us stay at our hotel.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue to promote better service in the future.
We sincerely look forward to your next visit.
Hotel MYSTAYS KUMAMOTO RIVERSIDE