Gaia Palace

It was disappointing, my friends and I went for a girls holiday, it turned out to be one from hell. A situation arose and when we looked into it once returning home the hotel had tried to flip the situation on us. Disgraceful behaviour, wouldn't recommend. Stay away

Sitting in the beautiful lobby waiting for our transfer to airport. We've had a fabulous week. ALL the staff are friendly and polite and extremely hard working. Food is 1st class, everything is spotlessly clean. Beds a little too firm for me.

Nice hotel with large pool and spacious sun bed area’s with three further pools among the apartments that never seemed overly busy. There is a pool bar where you can get coffee as well as a good variety of drinks all the bar staff are amazing Anastasia, Demitri and kevi to name a few are warm, welcoming and great fun. The food is better than good it definitely could be warmer but sometimes there was a lack of it coming out on time leading to empty buffet dishes, the salads are very good, breakfast was the worse for me but still managed to find something on Thursdays the hotel put on a BBQ that is fabulous there was so much food the staff worked really hard to make it special for the guests. Ice cream and snacks are available through the day although snacks are very poor we had cookies stale donuts and breakfast croissants. Like every where in this hotel our room was spotless and spacious. The beach is a short flat walk away less than 10 minutes sun loungers are free, there is a bar there that only takes card payment very reasonable and yes I would return to this hotel. It’s Greece there’s mosquitoes and lots of ants pack repellent and enjoy

Arriving after midnight we received a warm welcome, were escorted to our room and provided with a sandwich, fruit and a drink. This set the 5* service that we continued to receive all week. Huge, warm swimming pools, plenty of sunbeds and plenty of shaded ones too. Different meal choices every dinner, BBQ and Italian night specials. 2 bars with a full array of drinks, shuttle bus into town and always helpful, smiling staff. One of the best holidays I've experienced in the last 10 years

Deka who works at the smaller pool bar is such a lovely person - she is so friendly, smiley and fun, and provided a fabulous service to us when we were enjoying our days by the pool. Her Bloody Mary cocktails were delicious as well as her alien brain shots - Deka, you are amazing, thanks for making our stay so memorable :-) - from Victoria

It was our six time in gaia. We are grateful for your hospitality. We are so well in your apartments. The rooms are clean, food are very tasty. We spend good time and always Think about come back to you next year , best regards to Nitia, thank for your cordiality, see you next year

The hotel has good facilities - 3 pools with nice loungers, fitness room, spa (didn't visit this), nice bar areas, well-maintained garden - but for me it didn't quite have the 5-star feel. Our room was however kept absolutely spotless by the housekeeper. By chance our room was on the ground floor with a really nice terrace and 2 "private" loungers, which were not directly by the pool. This was great as it really gave me the feeling of being secluded although the pool was just a feel feet away when I wanted to cool down. The buffet style food was just so-so, and as other reviews mention was often just lukewarm and the plates were ALWAYS wet. The best night food-wise was the Greek night (Thursday) where we also got the chance to see traditional Greek dancing and even join in - really fun. The other nights there were quizzes etc at the pool bar. The dance/techno music at the bar opposite reception was far too loud and grated on my nerves. We booked all-inclusive and upon arrival found out "all inclusive ultra" would be 12€ extra p.p. per day. We didn't pay for this S it would have added 240€ to what we'd already paid. I don't drink alcohol at all and had to pay for AF beer (affordable at 3.50€) as the only drinks included were water, "fruit drink" (fruit juice from carton cost extra) or the fizzy sugar water out of the gun. This was a bit disappointing considering other all-inclusive guests had the option to drink their bodyweight in local spirits free of charge. The reception staff were very friendly - Thomas was particularly helpful, speaks excellent English, and seemed to have endless patience for our inquiries and for all the other guests we saw him dealing with. The beach area is just a short walk from the hotel and is very nice and kept orderly. On the whole a pleasant stay, I just don't think all-inclusive is really my thing.

Lovely hotel but food not great, usually luke warm, most nights even though it is a buffet hotel you were waiting for plates which when we finally got were wet. Staff were great and always there to help and assist. Rooms clean but advertised with mini bar and Bath robes in room but not the case. Tea making facilities in room but no water, had to get from supermarket. If you bad on your feet the beach is too far to walk to. Swimming pools very clean but cement between the tiles starting to crumble away and tiles coming off floor. Not much going on on an evening. Would give a 3.5 rating but if they improved food temperatures and enough crockery then it could be a 4.5 rating

The hotel would easily be 5* save for the tepid food, poor WiFi and mozzies in the rooms. Other than above everything about this hotel is excellent. Its spotlessly clean. There's plenty choice of food but it's tepid at best (even fresh out the kitchen is lukewarm). The pool and sea are warmer than the food!